Passport Processing Supervisor

Processing Supervisor

Boston Passport Agency – Boston, MA

 

How would you like to be a part of a team that produces the most important travel document in the world, the US Passport!  Stanley Associates Inc., a FORTUNE "100 Best Companies to Work For" 2006 & 2007, is searching for a Processing Supervisor for the Boston Passport Agency.

This manager supervises employees in an office environment and manages all task areas of Passport production.  Day to day responsibilities may include, but are not limited to:

§ Managing administrative, personnel, and operating processes in order to meet production expectations for timely issuance of Passports.

§ Developing, implementing and overseeing the training of staff.

§ Documenting and managing performance, attendance or conduct issues.

§ Planning, directing, and coordinating the daily activities of mail open, cashier, image capture (scanning), image review, data entry, book-print, quality control, and PRISM (passport record scanning) for Passport production.

§ Overseeing customer service functions such as searches, re-writes, re-issues, and re-mails.

§ Verifying adherence to all department and agency security regulations and internal controls.

§ Developing and verifying reports on timekeeping, production or other data in a timely manner and as required.

 

Required Education & Experience:

 

§ A Bachelor’s degree from an accredited university or college in a related field such as Business or Liberal Arts.

§ Six (6) years of progressive supervisory experience in a professional environment.

§ Demonstrated ability to meet production goals and expectations.

§ Demonstrated ability to prioritize and organize tasks.

§ Excellent verbal and written communication skills.

§ Intermediate to expert functionality in MS office applications, including Excel.

 

US Citizenship required.  Applicants selected will be subject to a Stanley credit/background check and a government security investigation.  Applicants must meet eligibility requirements for access to classified information. 

Please apply only if you live in or near the geographic area for this position.  No agencies and no phone calls, please. EEO M/F/V/D