Public Safety 911 Dispatcher

Kenosha City/County Joint Services is a 24 hour 7 days a week public safety support agency.  Employees in this position normally work specific shifts that cover a 24 hour period, including holidays.  This position is subject to mandatory overtime hours.

 

The Public Safety 911 Dispatcher provides dispatch and communications operations for law enforcement and emergency service agencies in Kenosha County, WI.  The dispatcher is responsible for:

  Operating radios, telephone, computers, teletype and other electronic communications equipment; Gathering emergency and non-emergency related information; Determining actions, assisting callers, and dispatching appropriate responses; Maintaining logs and records Providing information to service units and agencies

 

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:  (not limited to) Dispatchers must demonstrate the ability to:

  Read, write, and speak English fluently and clearly; Hear and understand radio, telephone, and verbal communications; Vision capable of reading documents and operating the equipment in the work area; Sit for long periods of time and work in an enclosed area; Remain in control and work under stressful situations; Comprehend and follow oral and written instructions and to think and react quickly in all types of situations; Perform several functions in rapid succession or at the same time; Tactfully and courteously communicate with callers in emergency situations and/or altered mental states; Data entry at 6200 keystrokes per hour with an accuracy rate of 95%.

 

All applicants are required to pass a series of qualifying tests including but not limited to a written examination, data entry test, oral interview, records and background investigation; psychological examination and physical examination inclusive of a drug screening. 

 

RESIDENCY REQUIREMENT:  All members of Joint Services must reside in an area bordered on the west by the western border of Kenosha County; on the north by College Avenue in Milwaukee; on the east by the lake; and on the south by Illinois Route 22.  Newly hired employees who do not reside in the defined area, will be allowed 90 days after the probationary period to establish residency. 

BENEFITS

  Health insurance premiums fully paid by employer Sick leave Vacations Social Security benefits Flexible spending account programs Deferred compensation programs Employee Assistance Program

  Basic group life insurance and the employee's share of retirement contributions are paid for in full by Joint Services.

 APPLICATIONS:  Applications will be accepted for the next testing process.  The next process may be conducted in the Summer of 2008.  Application packets are REQUIRED and are available at www.kccjs.org and Room 100 of the Kenosha County Public Safety Building, 1000 55th Street, Kenosha, WI 53140.  Applications may be returned to Kenosha City/County Joint Services, Room 100, 1000 55th Street, Kenosha, WI 53140.  Applications are subjected to a screening process.  You will be notified by letter when you are selected to participate in the testing process.  Applications not completely and accurately filled out may be disqualified.