Receptionist-Administrative Services

Job Description:

SCOPE OF WORK:

Responsible for greeting visitors at City Hall and directing them to the appropriate department or staff member. Answers multi-line switchboard, answers questions and transfers calls to appropriate department. Assists Administrative Services staff with various assignments and special projects.

BUDGETARY RESPONSIBILITIES:

None.

ESSENTIAL JOB DUTIES:Greets visitors at City Hall, answers questions and directs them to the appropriate department or staff member.Answers multi-line switchboard, answers questions and transfers calls to the appropriate department or staff member.Enters problem reports into the Citizen's Action Center and sends complainant an acknowledgment.Assists the PIO with monthly  newsletter. Distributes newsletter as required.Scores annual performance appraisals and enters results in excel spreadsheet.Alphabetizes records to be filed in personnel files.Assists HR Specialist with making appointments for testing.Assists staff with special projects and assignments.Performs other related duties as required.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:

Ability to sit, stand and move about a building.

REQUIRED CONTACTS:

Must have the ability to effectively to communicate with the general public and employees. Must posses both good telephone and public relations skills.

 Job Requirements:

REQUIRED QUALIFICATIONS:

Knowledge, Abilities and Skills

Skill in the use of personal computer, fax and other various office machines is required. Must be proficient with Word and Excel software. Requires a minimum of 35 words per minute on typing test. Must successfully complete a spelling and grammar test with a minimum score of 50 on each test.

Minimum Education, Experience and Certification

High school diploma or equivalent plus a minimum of one year experience in a receptionist or clerical position is required. Bilingual is a plus. A valid Texas Driver's License is required.