Account Management Associate

Account Management Associate, Member Services

The Advisory Board Company

 Recently named by Forbes as one of the 200 Best Small Companies and by Washingtonian Magazine as one of Washington, DC's “Best Places to Work,” The Advisory Board Company (NASDAQ: ABCO) is a leading health care services firm partnering with more than 2,500 of the country's preeminent hospitals, health care systems, pharmaceutical companies and insurers.  The Advisory Board provides executive education, strategic planning, decision facilitation, and process redesign and improvement services through its membership programs, Academy training sessions, and H*Works implementation services.  A continually expanding business portfolio provides employees with significant opportunities for career development at an accelerated pace, while an employee-focused internal environment places emphasis on service ethic, spirit of generosity, team engagement, and continuous learning.

 

The Member Services department is responsible for marketing a portfolio of Advisory Board products and services to prospective clients.

 

The Account Management Associate (AMA) Role:

 

The AMA is an integral part of the relationship management team that interacts with member institutions on a daily basis in order to provide service and secure membership renewals. The AMA supports the team in hitting aggressive renewal goals and ensuring that service strategies are carried out above and beyond expectations. 

 

Essential Duties and Responsibilities:

 

·       Meeting Recruitment Campaign ownership: work with team members through all phases of campaign management (i.e. design, mobilization, completion and tracking of phone, fax or direct mail campaigns) to exceed target goals for each meeting series

·       Prepare team members for visits: provide relationship history and relevant market info

·       Responsible for carrying out outreach strategy and organizing in person and phone interactions with member executives

·       Responsible for general understanding of research agenda and all recent publications to inform member interaction and participate in program-specific servicing plan

·       Respond to member requests for research or advisory board services

·       Attend monthly renewal meeting with team members and present meeting recruitment numbers

·       Preparation and follow up of letters of agreement for renewal

·       Targeted mailings to membership (i.e. contact list audits, custom research campaigns, on-site recruitment, web utilization, E-mail campaigns)

 

Attributes Required

 

·       Team player

·       Excellent communication skills (oral and written)

·       Creativity

·       Attention to detail

·       Excellent problem-solving and brainstorming skills

·       Ability to multitask

·       Ability to Prioritize

·       Organization

 

TO APPLY: Please submit resume online through our application tool at the following link:

www.advisoryboardcompany.com/content/careers/opportunities.html

An Equal Opportunity and Affirmative Action Employer