Acquired Sales Administrator - Wausau, WI

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. Primary Responsibilities: Engage problem solving to ensure the match between customer’s core needs and corporate services, and assist in determining future needs, potential modifications to existing product/service lines, as well as the implementation of an action plan. Provide support to implementation and renewal processes, on-line edits, reporting requests, mailings, contact listings, maintaining file records, reviewing customer agreements and documents, accepting and responding to calls when Account Managers are unavailable, and other issues as necessary. Serve as information resource to customers, sales support, marketing, account management leadership and management regarding sales activity and ongoing operations. Respond effectively to customer and producer needs or requests by providing information, service, or by referring customers to appropriate staff. Provide continual education and consultation to the customer and producer, through proactive contacts and follow-up on outstanding issues. Recognize opportunities to provide appropriate new products and services to increase wallet share through cross selling, and brings these opportunities to the attention of account management leadership. Assist in the management of stewardship, and is accountable in conjunction with the Sales Executive and account management leadership, for the renewal strategy and goals across all departments and the customer. Participate in outside industry related functions, committees or business groups, enhancing the visibility and image of Fiserv Health to the business community. Assist in directing internal units to ensure appropriate services are being delivered at an appropriate cost.  Indirectly manage service deliverables across department lines to manage process and meet performance targets. Assist in training and mentoring new Account Management Representatives as needed. Participate in or represent account management in special projects. Contribute to team effort by accomplishing related results as needed. Perform other duties as required.Qualifications:  Bachelors degree is recommended, or equivalent work experience. Preferred 3 years of sales and/or service experience recommended. CEBS certification recommended. State health and life licenses required within 6 months from position start date. Competencies, Knowledge, Skills and Abilities: Basic understanding of underwriting and pricing practices and fundamentals. Interacts with customer, producer, and internal Fiserv Health contacts with minimal assistance. Develop and maintain a high level of expertise in account service/consultative selling techniques, product knowledge, procedures, and administration. Demonstrate ability to be proactive, self-motivated, detail-oriented, creative and work with minimum supervision. Demonstrate an ongoing commitment to education, training, and development activities especially in the leadership area. Demonstrate effective time management skills and the ability to manage multiple priorities. Demonstrate superior interpersonal and communication skills. Demonstrate ability to analyze and think through issues thoroughly, identify alternative responses, and bring about an effective solution. Demonstrate a high degree of customer focus and attention to service. Project a positive, team oriented attitude towards customers, vendors, producers, consultants and associates, both internally and externally. Ability to defend decisions when questioned by others. Ability to operate a PC, and a strong working ability to use Microsoft Word, Excel, and Power Point. Job Requirements/Working Conditions: Work is performed in a normal office environment. Ability and willingness to work irregular and unusual hours. Must have willingness to travel. Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.