Administrative Assistants and Secretaries

Job Title: Administrative Assistant
Professional attitude, proficient in MS Word, Excel and great attention to detail will be keys to success in this growing organization.

Summary Schedules appointments, gives information to callers, coordinates all patient and insurance billings, and relieves adminstrators of clerical work and minor administrative and business detail by performing the following duties.


Essential Duties and Responsibilities include the following, other duties may be assigned:



Answers telephone, schedules appointments, and greets and directs patients, salespeople, and visitors.

Organizes and maintains file system, and files correspondence and other records.

Confirms patients' insurance eligibility with insurance companies.

Uses computerized billing system to completes insurance claim forms, submits claims to insurance companies.

Maintains patient billing files and bills for overdue payments.
Processes insurance payments to patient accounts in computerized system.

Contacts patients regarding outstanding balances.

Establishes payment plans to help patients manage payment of bills.

Creates and mails insurance claims and patient statements.

Rebills insurance companies or other third parties to secure payment for patients.

Verifies all ledger entries and makes corrections if necessary.

Responds to patient billing and statement inquiries.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies :

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.

Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition.

Cost Consciousness - Contributes to profits and revenue .

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Strategic Thinking - Understands organization's strengths & weaknesses; Analyzes market and competition.

Judgment - Displays willingness to make decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.