Applications Support Engineer - Salt Lake City, UT

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.Ingenix delivers Intelligence for Health Care. A UnitedHealth Group company, Ingenix unites the brightest minds to transform organizations and improve health care through information and technology. We serve a diverse customer base within the health care community, including health care payers, providers, employers, pharmaceutical companies, consumers, workers’ compensation and auto liability insurers, and government agencies.   Join a growing area of our Fortune 50 organizationOur Salt Lake City office has a new Application Support Engineer position available for an experienced technology enthusiast. In this role you would enjoy the autonomy and authority to bring in new ideas and best practices, as well as to help to form a nucleus group that will continue to grow. Additionally, you would enjoy great benefits and strong potential for future advancement. Apply today to bring your technical and customer service skills to a Fortune 50 company.  Primary Responsibilities: Responding to inbound calls to answer questions (low volume of calls) in support of internal products Managing ticket escalation Researching and troubleshooting issues Identifying the root cause of problemsQualifications: Technical support experience Experience providing customer service Experience with the development, testing or technical support of Linux, Apache, MySQL, PHP and/or Perl systems MS Office proficiency Bachelor's degree or equivalent experience  Preferred qualifications include: Experience with file sharing protocols such as scp/sfto, ftp, ftp-s, http/https, samba, SMB, CIFS and/or NFS Exposure to HIPAA and x12 transactions UnitedHealth Group offers a full range of comprehensive benefits to full-time and part-time employees, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.  Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V.Keywords: applications support, information technology, it, is, information systems, ftp, HIPAA