Assistant Business Office Director

Assistant Business Office Director

Job Purpose:

Providing administrative direction for patient registration, billing and collection, data entry and processing, cash posting, financial counseling and guest relations.

Skills/Qualifications:

A minimum of three (3) years experience in running a business office in a hospital setting, the ideal candidate should be knowledgeable in all phases of billing and collection of Medicare, Medi-cal and Manage Care receivables. The candidate must have a good understanding of the full revenue cycle process.  Very familiar with cashier posting of payments and adjustment as they relate to the general ledger.  Health Care Administration, Patient Services, Customer Focus, Financial Skills, Developing Budgets, Decision Making, Analyzing Information, Management Proficiency, Planning, Professionalism, Quality Management

Duties:

* Accomplishes business office human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; reviewing compensation strategies.

* Directs business office organizational strategies by contributing information, analysis, and recommendations to functional strategic thinking and direction.

* Directs business office operational strategies by analyzing trends; preparing critical measurements; implementing production, productivity, quality, and customer-service strategies; designing systems; resolving problems; developing and implementing new or revised procedures, policies, and programs; analyzing and ensuring department data entry and processing effectiveness; recommending and implementing changes.

* Implements business office financial strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances; participating in hospital-wide cost reduction and/or control; seeking alternative, less expensive methods of providing service, eliminating wasteful or unnecessary procedures; evaluating new programs or services in terms of cost effectiveness and critical need for service.

* Generates revenues by developing and implementing collection systems; analyzing and evaluating the admitting and information-gathering processes; monitoring managed care, third party reimbursement, and accounts receivable management, including bad debt and cash collections; adhering to and anticipating changes in Federal and State reimbursement regulations.

* Provides information by preparing and analyzing statistical, operational, and other reports for senior management; participating in meetings to receive and disseminate hospital information and direction; ensuring that patients receive the information they need to maximize their health care benefits.

* Protects and safeguards patient information and confidentiality by designing systems to control the accuracy and security of patient record information, including data entry and processing, storage, retrieval, and archiving functions.

* Maintains legal and accreditation compliance by developing policy positions concerning federal, state, and local regulations, and JACHO standards; supporting and upholding hospital and department policies, procedures, objectives, quality improvement, safety, environment, and infection control; anticipating emerging issues.

* Updates job knowledge by creating state-of-the-art practices within the hospital; providing leadership in educational and professional organizations; being sought as a subject-matter expert; contributing to professional publications; maintaining personal networks.

* Accomplishes the hospital's goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.