Assistant Spa Director

Assistant Spa Director
Lakewood, CO
Great brands don't just happen. They are crafted carefully and thoughtfully over time. For the past 20 years, Coldwater Creek has built brand loyalty by maintaining a consistent focus on our customer through our merchandise, our service and the way we do business.

At Coldwater Creek, The Spa, you?ll feel the tranquility the moment you walk through the door, where a whole new realm of services awaits you. All designed to pamper, enhance your well-being, and relieve the stress of your day. Massages, facials, manicures, pedicures, and so much more. It?s a spa experience like no other.

Explore your opportunities at Coldwater Creek

Explore your opportunities at Coldwater Creek

Job Description :The Assistant Spa Directors focus on creating Coldwater Creek the Spa culture of legendary customer service while exceeding metrics expectations, and developing the skills and talents of the Spa team in a team environment.Job Responsibilities:Embraces and promote the Coldwater Creek philosophy, culture, and high expectations of legendary customer service. Promotes a positive environment for customers and associates through respect, trust and caring.Spa wide responsibilities including opening and closing procedures, development of weekly schedules and leadership to include coaching, treatment and selling techniques. Assistant Spa Director will assume responsibilities of the Spa Director in their absence. Develops Leadership Team members to promote growth within the company by implementing training initiatives, personal development plans and providing continuous coaching.Responsible for sourcing, recruiting, hiring, and retention of top talent.Responsible to coach, train, and motivate spa team to provide legendary customer experience.Monitors performance and provides feedback to Spa Leads and Spa Associates, though ongoing verbal communication and written evaluations.Prepare and conduct effective Weekly Leadership Team Meetings, daily ?What?s Creeking?? Meetings and monthly Spa Meetings in cooperation and coordination with the Spa Manager. Act as a liaison between Spa Manager and Spa Team. Maintains integrity of Coldwater Creek?s brand identity through compliance with all corporate directives.Organize effective promotional activities and employee events.All other related projects and/or duties as assigned by the Spa Manager.

Requirements:Minimum of 3 years of Spa management experience.Proven exceptional customer service skills.Customer focused, team oriented and strong people skills.Merchandising/visual skills; experience with product retail and apparel goods.Consistently exhibits high energy level; ability to balance multiple tasks. Proactive and creative problem solving ability.Ability to work on their feet in a fast paced environment for extended periods of time.Demonstrated leadership, integrity and positive work ethic.Extreme flexibility and adaptability to work weekends and overtime.Passion and desire for excellence; motivated, results driven and caring.Detail oriented, conscientious, thorough and reliable.Excellent written and verbal communication skills.Strong working knowledge of scheduling systems, Word and Excel preferred.

We are an Equal Opportunity Employer.
To apply please visit us at www.coldwatercreekthespa.com https://recruiter.kenexa.com/coldwatercreek/cc/CCJobDetailAction.ss?command=CCViewDetail&ccid=bupJEdUjsTs%3D&source=CM&job_REQUISITION_NUMBER=30851