Back Office Team Lead

Company:Concentra Location:Fresno, CA 93720 Job Category:Medical/Health Reference Code:conc-00018431 Serving the occupational, auto and group healthcare markets, Concentra provides employers, insurers and payors with a series of integrated services that include employment-related injury and occupational healthcare, in-network and out-of-network medical claims review and repricing, access to preferred provider organizations, first notice of loss services, case management and other cost containment services. Concentra provides its services to approximately 136,000 employer locations and 3,700 insurance companies, group health plans, third-party administrators and other healthcare payors. The Company has over 300 medical centers located in 40 states. It also operates the Beech Street and FOCUS networks which include 544,000 providers, 52,000 ancillary providers and 4,400 acute-care hospitals nationwide. Concentra is an Equal Opportunity Employer.NOTICE:Employment Verification Done. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. JOB SUMMARY: In addition to performing various medical support specialist duties, performs lead duties for back-office staff to ensure optimal patient flow and excellent customer service in accordance with Concentra policies, practices and procedures.MAJOR DUTIES AND RESPONSIBILITIES: 'Prepares patients for physical examinations, including vital signs.'Assists physician during examination.'Maintain supplies, cleans and stocks rooms with required supplies.'Operates autoclave machine in accordance with policy and procedures that meets all regulatory requirements.'Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.'Assists in surgery set-up and injury care as directed by the presiding physician.'Performs urine drug screens (UDS) for both DOT and Non-DOT drug screens using the proper chain of custody; ensure preparation for specimen pick-up and shipment to appropriate laboratory. 'Assists in medical record maintenance.'Performs front office clerical duties such as answering telephones, check-in, check-out, and record processing.'Dispenses medications as directed by physician and in accordance with state regulations.LEAD DUTIES:'Oversees back office scheduling.'Leads all back office personnel under the direction of the Center Medical Director and/or Center Administrator.'Assigns duties and responsibilities for back office personnel.'Performs on-going training and development for back office personnel.'Maintains pharmacy inventory system (in accordance with state specific guidelines) as directed by the Center Medical Director.'Participates with the Center Medical Director in the hiring of new back office colleagues.'Performs any other tasks and duties as assigned.: EDUCATION/CREDENTIALS:'Graduate of accredited school or equivalent experience'Medical assistant certification JOB-RELATED EXPERIENCE:'Minimum of 2 years medical office experience JOB-RELATED SKILLS/COMPETENCIES:'Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues.'Demonstrated leadership capabilities'Demonstrated working knowledge of occupational medicine requirements (state specific).'Demonstrated working knowledge of clinical operations.'Demonstrated establish and maintain working relationship with all levels of colleagues.'Demonstrated above average organizational/leadership skills.'Demonstrated excellent customer service skills.'Demonstrated professional/positive attitude.'Demonstrated willingness to participate in Continuing Medical Education.'Demonstrated willingness to attend and successfully complete UDS certification class. To Apply, Click here The Circle of Success.Concentra's mission is to improve the quality of life by making health care accessible and affordable. We serve the occupational, urgent care, and automobile markets with a wide range of services: Employment-related injury care and occupational health care provided at more than 320 Concentra-managed medical centers in 40 states. Urgent care services provided to the public at selected medical center locations in key metropolitan areas. Specialty occupational health care solutions provided to employers through on-site locations, by traveling to the workplace, or via the Internet and telephone. Automobile claim services through our Auto Injury Solutions division. The Circle of Opportunity. Concentra manages more than 320 medical centers in 40 states and continues to expand our geographic reach through the acquisition of established medical providers and the development of new locations. We are actively expanding our Urgent Care service offering by adding this capability to existing Concentra Medical Center locations. Our specialty health services, which we refer to as our Health Solutions division, is rapidly expanding as we identify new ways to provide customized health care solutions for employers and their workers.The Circle of Teamwork. Concentra brings together talented, compassionate people to solve the highly complex issues of health care delivery, accessibility, and affordability. Every day, we make a difference in the lives of thousands of people through our ability to improve health care efficiency and outcomes. Your career path and development can be on-the-go at Concentra, where you can advance as far as your ideas and performance can take you.