Bilingual Customer Service Representative

 

Monarch HealthCare is a medical group (“IPA”) of over 2500 independent physicians in private practice dedicated to practicing medicine the way it was meant to be.  Monarch HealthCare is owned and operated by doctors who believe in working collaboratively with all stakeholders to improve the delivery of healthcare in the communities we serve. We are an industry leader in providing coordinated care! Our commitment to our employees and our employee dedication to our physicians and patients is what differentiates us. 

 

We are currently searching for a detail driven Bilingual Customer Service Representatives (English/Spanish or English/Vietnamese) to join our Customer Service  Department.  In this multi tasking  position, you will be responsible for handling incoming /out going calls and web email from members, health plan providers and provider offices, as well as assisting in marketing and member retention efforts.

 

The ideal candidate must be Bilingual in English/ Spanish or English /Vietnamese, and proficient in Microsoft Office, Word, and Excel. Knowledge of CPT and ICD-9 definitions, and medical terminology is also necessary. A clear and pleasant telephone voice is required. Prior health plan, IPA or medical group experience a huge plus!

 

Monarch HealthCare has assembled a competitive compensation package that recognizes the many contributions by our dedicated employees and strives to keep our employees as satisfied, long term business partners!  Our competitive salary, robust employee health plans, generous retirement package and “work-life balance” vacation schedules are the cornerstone of our employee friendly health and welfare plans!  To join the best IPA in Orange County, send a current resume to  resume@mhealth.com   , where great careers begin!