CBS Supv Program Spec

' Accredo Health Group, Incorporated ('Accredo'), is a Memphis-based provider of specialty pharmacy products and services serving the needs of patients with complex conditions requiring sophisticated treatment. Accredo is one of the largest providers of specialty retail pharmacy services in the United States. We specialize in the sale of high cost drugs for the recurring treatment of chronic and potentially life threatening diseases. Our services help simplify the difficult and often challenging medication process for patients with a chronic disease and help ensure that patients receive and take their medication as prescribed. In August, 2005, Accredo was acquired by Medco Health Solutions, Inc. ('Medco'). Based in Franklin Lakes, New Jersey, Medco is among the largest pharmacy benefit managers in the U.S. and is a publicly held company. Responsible for front line supervision of clinical staff. Will be a resource for clinical and technical questions and provide guidance regarding customer service expectations, day-to-day operations, and adherence to established Standard Operating Procedures (SOP) to clinical staff. Works closely with Program Manager or Clinical Manager regarding staffing issues, complaints, employee conflicts resolutions, and fulfilling all associated documentation and communications requirements. Monitors workloads, staffing needs, and daily assignments. Responsible for Internal Quality Assurance and call monitoring of employees, coaching and mentoring of staff requiring additional guidance. Works under minimal supervision. Required Education and Experience:Associates Degree or Diploma in Nursing, Associates Degree or Diploma in Health Care Science, Doctor of Pharmacy (Pharm.D.) or the equivalent experience. Four plus years health care related recruiting/training experience generally required. R.N. licensure in the state(s) of practice requiredPreferred Education and Experience:Masters Degree in Nursing with Clinical Certification. Five to Seven years health care related recruiting/training experience generally required. R.N. licensure in the state(s) of practice required, with extensive clinical call center experience. RESPOND HERE! Respond immediately by accessing the following dedicated online response form which will allow you to cut and paste your resume. This form will go directly and immediately to the hiring authority for this position. Access the online response form at: http://sh.webhire.com/servlet/resp/rf?jobid=2204684&boardid=711