COBRA Case Setup Analyst - Louisville, KY

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. Must have strong interpersonal and communication skills (oral and written). Must continually keep business clients and management up to date on status of all assigned projects. Must be able to communicate effectively over the phone and via e-mail.  Must be results oriented, self-starter with a can-do attitude and strong organizational skills, the flexibility to manage multiple priorities and projects, deliver on commitments and proactively seek opportunities to contribute to the success of the team and business. Primary Responsibilities: Serve as liaison between the Client and the balance of the team to develop technical specifications for design/ implementation and complete requests/enhancements based on client specific requirements  Analyze problems and develop solutions using structured system analysis methodologies Complete Client requests, including writing specifications and testing Work with clients, carriers and team members reducing technical issues Participate in client conference calls and meetings Perform on-going maintenance of database on case specific information Create ad-hoc reports Maintain close working relationship with management. Assist management in development of process methodologies Act as a primary contact for clients during the implementation process for electronic eligibility matters Meet with clients over the phone to go over requirements and eligibility needs Set up new clients with the internal and client IT staff Review and communicate test scenarios for client acceptance Perform research aimed at issue resolution Technical research/Problem solving Prioritize and organize the work flow Support ad hoc duties as requested by the COBRA Processing Team Lead/ COBRA Manager Qualifications: High school diploma is required; Bachelors degree in a related field is preferred 3 to 5 years of Disbursements, Technical Support or Customer service experience in business environment is required 1 to 3 years of experience working with in the Healthcare insurance industry is required 2 years of PC knowledge (i.e. MS Word, Excel) is required 2 or more years of experience working with clients, vendors and or providers will be strongly preferred  Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V.