Call Center Representative

Position Description: 

 

Recondo is a highly energetic company that is aggressively attacking the healthcare services marketplace in an innovative way with leading technology and needs a person that thrives in this type of environment and looking to use their skills to make a difference.  This person must work well with others in a fast moving entrepreneurial environment.  This position is local at the Centennial, CO Recondo site with the possibility of occasional travel to client locations.  Must be self directed, flexible, multi-tasking, highly motivated, and have the ability to perform job duties with minimal supervision.

 

This person will act as call center representative contacting various healthcare entities to confirm healthcare insurance coverage, benefits information and authorizations.  Must be able to research health plan capabilities and analyze electronic files to determine availability of electronic data and predict call center volumes.  This person must also be able to communicate with customer end-users to perform training, provide product support and front-line trouble-shooting.

 

Education:

 

High School Diploma/GED

 

Key Qualifications: 

  2 - 3 years working in the healthcare provider industry1 – 2 years working in the area of Patient Access/Admissions Department (registration, precertification, insurance verification, financial counseling).Strong computer skills, proficient with Microsoft Office SuiteGood communications, presentation, organizational and planning skillsGood interpersonal skills as a team member and as a liaison with customers

 

Technical and Business Skills: 

 Understanding of Healthcare terminologyExperience with Medical Insurance Benefit Verification and PreauthorizationExperience with healthcare cost estimation

 

Preferred Skills:Prior experience performing eligibility/benefit verification and preauthorizationAbility to gain customer trust and credibility through management of open issues, risks, and tasks to closureAbility to work with a variety of people with varying knowledge of the healthcare industry or with a specific focus within the healthcare industryCustomer focused with strong conflict resolution and problem solving skillsFlexibility and adaptability to work with shifting priorities and responsibilitiesAbility to work in a fast-paced environment and manage multiple competing priorities.Excellent interpersonal communication skills (oral and written). Ability to influence and solve issues collaboratively while fostering teamwork.Knowledgeable of the HIPAA regulations