Call Center Sales Manager

We help start and protect families…become a part of our passionate team!

 

Spend your day helping people change their lives and achieve their dreams!

 

California Cryobank, Inc. (www.cryobank.com) is one of the largest and most prominent reproductive tissue banks in the world providing sperm banking services and storage of semen, eggs and embryos.  Our subsidiary divisions include Family Cord Blood Services (www.familycordbloodservices.com), a top-tier umbilical cord blood processing and storage company, and California Cryobank Stem Cell Services, a leading provider of professional services to stem cell transplant centers and their patients.  The Company is privately-held, with headquarters in West Los Angeles and branches in Westwood, Palo Alto and Boston.

 

We have an immediate opening for a Call Center Sales Manager to coordinate all sales and customer service activities within our Reproductive Division, reporting to the VP of Sales & Marketing.  The Call Center Sales Manager will be responsible for growth and expansion of sales, managing the sales team, and both inbound/outbound calls.

 

The ideal candidate will have at least 5 years of experience in a call center environment, as well as experience leading and developing inside sales professionals, an understanding of performance metrics, excellent communication skills, and strong work ethic.

 

Duties:

* Call center management, including:  recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

* Achieves call center operational objectives by contributing information and analysis to organization strategic plans and reviews; preparing and completing strategic and operations plans; developing customer interaction models; completing system audits; developing and monitoring quality assurance policies, procedures, and response methodologies.

* Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

* Plans and maintains efficient operations by designing, implementing, and evaluating call center process; developing, implementing, and monitoring policies and procedures; monitoring and analyzing telephone statistics and forecasts; adjusting staffing schedules to match call volumes; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing changes; resolving escalated problems.

* Enhances staff performance by designing, developing, presenting, and evaluating training programs.

* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

* Assists in coordination of industry and consumer trade show exhibits; attends trade shows as needed.

 

Requirements:  Bachelor’s Degree; minimum 5-7 years experience, preferably in healthcare sales; proven ability to manage and lead an inside sales team and achieve results; strong customer service skills; excellent verbal/written communication, organizational, and interpersonal skills; MS Word/Excel proficiency and strong computer aptitude; ability to maintain confidentiality; and ability to follow directions.  Excellent phone skills, manage day-to-day operations of 8-person phone sales team.  80% inbound and 20% outbound calls.  Plan, train, evaluate, motivate.  Growth opportunity!

 

We offer competitive compensation and benefits, inc.:

· Group health, dental and vision insurance

· Company-paid Life Insurance

· Company-paid Disability Insurance

· Health Care and Dependent Care Flexible Spending Accounts

· Generous Paid Time Off (PTO) & Company Holidays

· 401k Plan

· Profit-sharing Plan

· Employee Assistance Program

· Flexible work schedules (varies by Department)

 

Please submit your cover letter with salary requirements and resume to:

California Cryobank, Inc.

Attn.: HR

11915 La Grange Avenue

Los Angeles, CA 90025

Fax: (310) 820-4574

ccbopenposition@yahoo.com

 

No phone calls please.  EOE