Case Manager, Children's - Oxford

 

 

 

Tri-County Mental Health Services

Position Description

 

 

Children’s Case Manager



 

Classification: Non-Exempt

 

Grade Level:  6A

 

Reports To: Unit Manager & Coordinator

 

Department:  As Assigned



GENERAL SUMMARY:

Under the direction of the Unit Manager and the Coordinator, responsible for providing case management for children and their families.

ESSENTIAL JOB FUNCTIONS:*

·  Participates as a team member in the evaluation and assessment of the strengths and needs of persons served.

 

·  Obtains psycho-social records on clients served.

 

·  Assists parents in becoming advocates for their children; assists clients in learning to advocate for themselves.

 

·  Assures that the confidentiality and the rights of clients are protected as delineated in applicable standards, policies, and procedures, and supports the client’s right to make decisions related to his/her plan of care.

 

·  Assures that clients understand their rights regarding confidentiality.

 

·  Develops and implements a written a plan of service in accordance with the needs of the persons served and in compliance with established procedures.

 

·  Assesses changes in the functioning of the persons served and modifies the plan of care, as appropriate, in accordance with established policies and procedures.

 

·  Makes accurate and legible entries in the permanent record of the persons served according to established record keeping policies and procedures, including the writing of progress notes, and incident reports.

 

Children’s Case Manager

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ESSENTIAL JOB FUNCTIONS (Continued):

·  Refers persons served to other professionals or services as appropriate to ensure optimal service; monitors and follows-up on status of referrals and existing services.

 

·  Participates in scheduled meetings, including case reviews, supervisory sessions, and staff meetings.

 

·  Sets up transportation for clients to attend appointments and/or transports the client, if appropriate.

 

·  Completes and submits accurate, neat, and legible records, logs, forms, and reports in a timely manner and according to policies and procedures.

OTHER DUTIES AND RESPONSIBILITIES:

·  Represents the agency to the community in a professional manner by demonstrating a professional attitude, sound judgment, and continuity in interactions with others in the community.

 

·  Participates in training to maintain or enhance job skills.

 

·  Adheres to agency Exposure Control and Risk and Safety Management Programs.

 

·  Ensures confidentiality is maintained at all times and in accordance with agency standards.

 

·  Maintains and utilizes knowledge of community resources.

 

·  Uses personal vehicle for agency or program related business.

 

·  Adheres to organizational standards for performance (See attached).

 

·  Performs other related duties as required.

SKILLS/EXPERIENCE/TRAINING REQUIRED:

Duties require knowledge of and experience working with children with special needs.  Bachelor’s Degree in related field or unrelated field with minimum of one year related experience also required.  Must possess a valid State of Maine driver’s license.  Ability to adapt to the individual needs of a child/family.

 

Children’s Case Manager

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SKILLS/EXPERIENCE/TRAINING REQUIRED (continued)

Ability to meet client/family on their terms.

 

Knowledge of child development.

 

Flexible in scheduling with the ability to make changes as needed.

 

Patience, diversity, and flexibility.

 

Ability to set own values aside.

 

Conflict resolution and mediation skills.

 

Ability to function in a team setting.

 

Ability to maintain up-to-date documentation.

 

Ability to communicate effectively both verbally and in writing; to establish

positive public relations; and to interact effectively with a diverse array of

professionals and clients.

 

Good organizational and time management skills.

 

Ability to relate effectively with community referral sources and caretakers.

 

Ability to work well under stressful conditions.

 

Ability to assess situations for personal and client safety.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Not subject to extremes in temperature, noise, odors, etc.

 

Required to travel in personal vehicle for client transportation, outreach in the

community, home visits, and agency related business.

 

May use computer keyboards requiring eye-hand coordination and finger

dexterity.

 

Children’s Case Manager

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The above statements are intended to describe the general nature and level

of work being performed by people assigned to do this job.  The above is

not intended to be an exhaustive list of all responsibilities and duties

required.  The omission of specific statements of duties does not exclude

them from the position if the work is similar, related, or a logical

assignment to the position.

 

*External and internal applicants, as well as position incumbents who become

 disabled as defined under the Americans With Disabilities Act, must be able to

 perform the essential job functions (as listed) either unaided or with the

 assistance of a reasonable accommodation to be determined by management on

 a case by case basis.

 

 

 

_____________________________   ______________________________

Employee Signature   Date

 

This job description does not constitute an employment agreement between the

employer and employee, and is subject to change by the employer, as the needs

of the employer and requirements of the job change.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

06/02 Rev. 09/03, 7/07

 

ORGANIZATIONAL STANDARDS FOR PERFORMANCE

 



STANDARD

1. Organizational Perspective:

Demonstrates an understanding of how individual job performance advances the agency mission.

 

Expectation:

Understands the connection between TCMHS’ mission and personal performance.

Demonstrates a philosophy and work ethic that is consistent with TCMHS’ vision and mission, and

represents him/herself in this manner with consumers and others.



STANDARD

2. Respectful Behavior and Confidentiality:

Conduct that demonstrates a commitment to respectful behaviors and an understanding of confidentiality.

 

Expectation:

Interacts with consumers, peers, supervisors and others are respectful, professional and confidential.

Discourages and avoids criticizing colleagues and other employees to others (i.e. the “rumor mill”).

Confidential information, whether received in the course of work or received inappropriately, is not shared

with others.

Continuously makes an effort to squelch rumors and other disrespectful behaviors.



STANDARD

3. Teamwork:

Participates in an environment where staff create success by working together collaboratively.

 

Expectation:

Builds collaborative relationships, both internally and externally.

Is a team player.

Accepts and uses constructive feedback from both peers and supervisors.

Collaborates to improve services and processes, and solve problems.

Shares responsibility and accountability for team goals.



STANDARD

4. Skill and Ability:

Takes advantage of training and educational opportunities to enhance skills, productivity, and quality of

work.

 

Expectation:

Seeks assistance and support when necessary.

Accepts guidance from supervisor and implements decisions made with supervisor.

Actively seeks training opportunities, through supervision and other sources to enhance ability to perform

all aspects of position.

Acts as a resource and support to other staff when appropriate.

 

STANDARD

5. Knowledge of Community:

Uses knowledge of current community needs to work effectively with community groups.

 

Expectation:

Builds and maintains positive relationships with the community.

Articulates and explains accurately the full range of TCMHS services and resources.

Presents TCMHS to the community in a positive, proactive and appropriate manner.

Uses consumer and community feedback to improve service delivery.

 

A guide for determining basic computer skills

 

Tri-County Mental Health Services, over the past several years, has expanded its use of personal computers.  It is important for staff members to have the basic computer skills to do simple day-to-day tasks.  Without basic computer skills, staff literally cannot do their jobs.  This document serves as a guide for determining minimal computer skills when using a Windows-based personal computer.

 

The following is a list of skills that can serve as a guide to determine computer literacy.  They are not listed in any particular order.  These skills should be considered when evaluating a candidate for employment who will need to use a computer in their day-to-day work.

 Understand directory structures (root/parent/child)

 Viewing the contents of a directory or folder.

 Creating a directory or folder.

 How to exit Windows.

 How to run and minimize a window.

 How to use a mouse.

 How to copy a file from one directory/folder to another.

 How to move a file from one directory to another.

 How to copy a file from one drive to another.

 How to rename a file.

 How to delete a file.

 How to tell if a document is printing or stalled.

 How to cancel the printing of a document.

 Be familiar with Windows-based applications, such as word-processing or spreadsheet software (i.e. Microsoft Word and Excel).