Client Services Manager - Atlanta, GA, Hartford, CT, Melville, NY

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.Uniprise is the pre-eminent supplier of health benefits solutions to the largest and most sophisticated purchasers in America. During the past decade, we have built a reputation for providing innovative, customized and highly integrated information, technology, benefits management and financial services solutions to the health and well-being marketplace.  Through our innovative businesses, our unique capabilities and our highly integrated breadth of services across UnitedHealth Group, Uniprise is in an unparalleled position to help positively transform the health care experience.Primary Responsibilities: Retain existing customers, elicit growth opportunities, and enhance loyalty from our customers and their respective consultants. Accountable for the end to end service experience for their assigned clients, and ultimately, the client’s service satisfaction with Uniprise. Contribute to growth and profitability by providing exceptional service and administrative expertise to existing and potential customers. Contribute to client membership growth, retention, and overall satisfaction. Manage the overall delivery of benefits and services for assigned clients in support of Segment strategy and goals. Proactively identify and resolve global trends and issues. Drive process improvement based on trend analysis. Work with the overall Account Management Team to deliver continuous improvement in operating efficiency, accountability, and financial performance. Independently direct and manage the day-to-day issues including all operational, member and customer relationship issues. Primary contact with customer to discuss, resolve or lead projects involving the client’s ongoing service strategy. Work with a team of cross-functional experts from the following key areas (including but not limited to):  Eligibility, Billing, Claims, Customer Financial Solutions, Optum, UBH, Case Installation, Id ID Cards. Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently.  Leader of the account services across Uniprise with responsibility for and ownership of all service results. Attempt to achieve first-contact resolution of issues; collaborate with dedicated functional experts (e.g., billing analysts) to resolve issues quickly and effectively. Research issues to analyze root causes, determine corrective action steps, and make improvement recommendations. Communicate issue resolution to the clients and vendors within the expected turnaround times. Effectively manage customer accounts. Investigate, analyze and develop creative solutions to client specific problems related to systems, claims, networks, providers, eligibility, ID cards, billing, banking, etc. through active cross-functional team participation. Investigate and facilitate service issue resolution through action planning with appropriate areas.  Clearly and consistently track metrics and goals and continuously influence improvement to these results. Provide effective benefit consultation for plan revisions, health care strategies, product development, policy and procedure changes, legislative changes, and claim cost control.  Validate and maintain the integrity of benefit plan systems and constantly provide feedback to the responsible functional areas in this regard.  Coordinate enrollment activities for new and existing clients including conducting enrollment meetings, ordering second sale materials and creating and proofing communication materials.  Complete all required forms and systems input to install new clients and renew existing. Qualifications: 5+ years of health care business experience or related background with proven track of establishing and maintaining customer relationships in a service delivery organization. Account management experience preferred. Demonstrated project management skills. Bachelors degree, professional benefits designation or an equivalent amount of experience obtained through work assignments and life experiences. Strong personal computer skills including word processing, database management and spreadsheet applications. Contract knowledge highly desirable. Knowledge of United Healthcare processes and internal systems a plus. Generate creative ideas with confidence and persuasiveness needed to sell ideas both internally and externally. Display a high level of initiative, explore the potential in new ideas while understanding the risk to organization. Use rigorous logic to solve difficult customer problems with effective solutions, reaches sound business judgment and executes plans. Develop plans that anticipate short and long term business demands. Excellent interpersonal and presentation skills, professional and polished. Demonstrate a bias for action and takes appropriate risks and gets things done.  3-4 years experience with funding arrangements and complex eligibility structures. Effectively express ideas and information in writing and orally to individuals and groups, by tailoring message to audience and effectively using a variety of media. Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.