Clinical Supervisor - RN - for Hickory - Staff Management, Surgical Recovery

Piedmont Plastic Surgery and Dermatology

Job Description:RN, Clinical Supervisor - Hickory office

STATEMENT OF DUTIES:  Assists in the delivery of primary heath care and patient management and supervises clinical staff. 
EDUCATION:  High School diploma or GED required.  Completion of RN. 
EXPERIENCE:Minimum one year of work experience as RN with supervision and operating room experience.
JOB RELATIONS:  Supervises other clinical personnel.  Reports directly to the Director of Operations.
PERFORMANCE REQUIREMENTS:  Ability and knowledge to perform medical assistant care.  Knowledge of examination, diagnostic, treatment room procedures and recovery room procedures.  Knowledge of medical equipment and instruments to administer patient care.  Ability to react calmly and effectively in emergency situations.  Ability to interpret, adapt, and apply guidelines and procedures.  Knowledge of common safety hazards and precautions to establish a safe work environment.  Skill in assisting in a variety of treatments and medications as directed.  Skill in taking vital signs.  Skill in maintaining records and recording test results.  Skill in developing and maintaining department quality assurance.  Skill in establishing and maintaining effective working relationships with physicians, patients, employees, and the public. Ability to effectively supervise other clinical staff and assign responsibilities appropriately. Possess good written and verbal communication skills. Always presents a professional image.  Ability to do detailed and accurate work.  Utilize time management skills.  Answer telephone in a professional manner.  Read, understand, and follow oral and written instruction.  Recognize, evaluate, solve problems, and correct errors.  Maintain productivity and work independently. 
ESSENTIAL FUNCTIONS: Supervision

a) Ensure adequate scheduling of all clinical staff for each provider.

b) Conduct bi-weekly meetings with clinical staff in each office and others as needed.  Make certain each meeting is run according to agenda and minutes are distributed. 

c) Responsible for articulating policies and procedures of the practice to the clinical staff and ensuring compliance with such and performing re-education for staff as needed.

d) Collect and process medical supply orders weekly or as needed. 

e) Carries out clinical personnel disciplinary functions when appropriate.

f)  Maintain supply room and establish reorder policies for supplies.  Make sure supplies are promptly unpacked and placed in appropriate places.

g) Maintain medical equipment in the most beneficial method for longer life.

h) Respond to clinical staff issues and maintain professional demeanor and actions.

i)  Monitor and improve clinical functions.

j)  Provide weekly feedback to Operations Director and Practice Administrator regarding clinical operations of practice.

k)   Coordinate, complete and evaluate training for new clinical staff.

l)  Ensure clinical staff are maintaining prompt communication with patients.

 

Patient Care

 

1) Responsible for assisting the physician(s) in the care of patients to assure optimal medical care.

a)   Keeps appointments flowing smoothly to assure all patients are seen timely, and the physician's time is well-managed

b)   Posts daily patient schedule and keeps physician(s) informed of appointments

c)   Greets and escorts patients to treatment room

d)   Takes patient's history.  This includes but not limited to chief complaint, family history, and drug allergies

e)   Reviews patient information and education with patient before physician enters treatment room

f)   Prepares patients for exam/procedure

g)   Assists (as trained) physician(s) in the exam/procedure

*h) Responsible for patient education:

- distributes pamphlets and samples

- gives care instructions verbally

- provides instruction sheets

- answers patient's questions

    *i)   Gives injections/local anesthesia

    *j)   Applies dressing changes and performs suture removals

k)   Promptly responds to any intercom call and/or any physicians' request

l)   Observes sterilization guidelines

m)   Prepares treatment room for next patient (includes cleaning, stocking, and instruments ready)

n)   Responds to emergency situations confidently and professionally

o)   After exam/procedures checks chart and charge sheets for accuracy and completeness before directing patients to front desk

p)   Assists in scheduling follow-up appointments

q) Recover patients from surgery as needed

 

*Performs these Essential Functions only under a physician's direction.

 

 

Triage / Patient-Call

 

*1) Responsible for handling by phone or mail questions and requests from patients regarding their medical care.

  a) Promptly receives and responds to incoming phone calls/mail

  b) Answers questions and requests regarding follow-up care, prescriptions, laboratory results, etc.

  c) Documents all questions, requests, and answers in charts

  d) Maintains a clean and organized work area

  e) Contacts patients to explain diagnosis of skin cancer, other abnormalities, and set up surgery

  f) Informs doctors of blood work / pathology reports and abnormalities

  g) Screens calls for physician(s) as appropriate

  h) Reviews blood/lab (biopsy) reports with other medical assistants and staff as appropriate

  i) Sends out as appropriate copies of pathology and blood reports, etc. to patients and their physician(s) as requested

  j) Daily copies patient-call notes for transcriptionist