Collection 'Unit' Manager - Florissant

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The Outsource Group, a rapidly growing Receivables Management company is expanding its Florissant, MO office and currently seeks to add to its team a Collection 'Unit' Manager for the Insurance 'Early Out' Billing/Recovery department.

The Collection 'Unit' Manager directs and coordinates collections activities within assigned department, ensuring external client satisfaction.  Coordinates, manages and facilitates workload, assignments, tasks and projects recognizing production goals.

Responsibilities: Maintain an adequately trained collection staff to handle current production goals within department.  Monitor and ensure production goals and quality of work are being achieved by the staff.  Provide coaching and development through informal observation and formal monitoring, including monitoring telephone calls, voice and emails and conducting side-by-sides.  Provide performance feedback to staff members.  Complete and maintain required documentation regarding performance and training/development.  Maintain an inventory of problem accounts that have been escalated up by the Lead Supervisors and make follow-up calls or provide other resolution action as needed.  Provide assistance to staff on individual account issues. Prepare daily and weekly reports as needed. Monitor and manage the dialer to perform at optimum levels.  Ensure weekly Rap sessions with staff members occur.  Meet with Team Lead to review and address issues surfaced. Maintain and monitor scheduling for all staff members which includes time off and overtime issues.  Approve employee time records. 

Requirements: Minimum of 4 to 6 years experience in collections, customer service or equivalent with progressive responsibilities.  At least 2 years previous supervisory experience or leadership in a similar capacity. A strong working knowledge of collections practices plus a full understanding of FDCPA and FCRA is required.  An understanding of medical billing/processing. A knowledge of medical terminology such as CPT, ICD-9, HCPCS, co-pay, deductible or coinsurance preferred. An understanding of HIPAA is a plus. Ability to collect, create and research complex or diverse information, problem solve and act/decide accordingly. Exceptional customer service and the ability to plan, organize and exercise sound judgment.

We offer competitive wages plus bonus opportunities, comprehensive benefits including medical, dental, 401(k) with employer match, company provided life and disability insurance, on-the-job training, flexible hours and a relaxed dress code.

Apply online at www.theoutsourcegroup.com.