Content Analyst - New knowledge management development

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. We’re looking for an individual with strong technical writing experience to join our team in a telecommuting role. As the Content Analyst, you would analyze and configure new and existing documents, processes and procedures that would help Customer Service Representatives resolve member and provider issues. This is an excellent opportunity to be part of a new product where you could further develop your analytical skills. Make a smart career move, and apply today.  Key responsibilities of the Content Analyst include: Analyzing existing processes and documentation for members and providers Dissecting information to answer any questions or concerns Formatting information for web-based documentation and training purposes Converting information into a new content management application Managing projects Tracking and reporting on documentation and task progressRequirements include: Technical writing experience Experience working in a cross-functional, matrix environment Task project management experience A background in the healthcare industry Proficiency in Microsoft Office suite A Bachelor’s degree In addition, ideal assets include: HTML writing experience Experience using content or design management software and tools A background in business analysis Instructional design experience Experience developing documentation and using creative and technical writing to address member or provider issues Skills in SharePoint and MS Project  UnitedHealth Group offers a full range of comprehensive benefits to full-time and part-time employees, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.  UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.  Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. Keywords: Content analyst, content analysis, business analyst, business analysis, content management, knowledge management, development, technical writer, technical writing, html, design management, project management, project manager, instructional designer, training design