Credit and Collection Manager

Directly supervises 20+ staff members in the Credit and Collections Department within the Business Office. Monitors, instructs, coaches, and provides leadership to effectively appeal claims, follow-up on balances, and collect on outstanding accounts receivable. 1. Provide direct supervision of staff in the daily operations of handling of accounts, posting of adjustment transactions, resolution of patient inquiries, and financial counseling for patients 2. Provides training to new staff on Business Office procedures and IDX applications specific to Credit and Collections. 3. Reviews updates from payers and communicates information to staff, provides management with recommendations for process changes, and works with management team and IT department on issues requiring modification to claims. 4. Meets with staff regularly on status of work assignments. 5. Reviews patient level data to identify trends with rejections, coding, or failed processes. 6. Monitor staff productivity. 7. Works directly with payer provider representatives on claims issues. Reports back on resolution and dollar impact. 8. Communicates and coordinates with clinical departments and other departments within the organization to obtain information and to resolve issues that affect Credit & Collections efforts. 9. Develops and drafts procedures and processes for more efficient management of the receivable and to maximize staffing resources. Submits draft documents to Associate Director and Director for approval. 10. Reviews and authorizes adjustments to accounts over $1,000. 11. Randomly audits accounts to ensure appropriate actions have been taken. 12. Reviews and assesses staff performance and provides feedback in the form of counseling (verbal and written), takes disciplinary action, and prepares evaluation 13. Interview and select staff for Credit and Collections with final approval from Associate Director and Director. 14. Performs other duties as assigned or requested. Experience: Bachelors degree, preferably in Business, Accounting, Finance, or Healthcare Administration. Experience:Minimum of five years experience with physician accounts receivable management or combination of experience and education. Extensive knowledge of Medicare-Part B (CMS) policy on billing and reimbursement.Intermediate PC skills and knowledge using Microsoft office products, EXCEL, Word, and PowerPoint. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=510403-3-503