Cust Care Rep I or II National Accounts-33337 June Training Classes

WellPoint in the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.WellPoint is the nation's leading health benefits company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to be the most trusted choice for consumers and a leader in affordable quality care with an unyielding commitment to meeting the needs of our diverse customers. Bring your expertise to our innovative, performance-focused culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Outstanding opportunity to join the WellPoint organization as Customer Support Representative supporting National Accounts Division.  Duties include taking high volume of inbound calls from members and providers. Duties include taking high volume of calls and multi tasking between listening to members questions, researching for data, developing solution, verbalize this to member/provider and documenting notes all at the same time.   Associates will be advocate for members to take full advantage of offered benefits. Performs research and analysis, resolves issues for members, providers and group administrators. Analyzes the situation and completes research to ensure no rework or follow-up issues. Applies knowledge of policies and procedures, products, legislation and claims workflow. Interacts with systems to ensure claims are paid or denied based on terms of contract. Initiates interaction with other areas to ensure claims are handled properly and thoroughly. Performs other duties as assigned Positions are Monday-Friday working until 8:00pm one night a week and all others evenings until 6:00pm. Starting salary range $11.50-$12.50 per hour.  Bilingual candidates in English and Spanish are encouraged to apply! . WellPoint is ranked No. 1 among health insurers on Fortune Magazine’s annual list of America’s Most Admired Companies and has been named as one of the Top 50 Companies for Diversity by DiversityInc Magazine. To learn more about our company please visit us at www.wellpoint.com. 

High School diploma or GED and three to six months experience in an automated customer service environment or equivalent combination of formal education and relevant experience. Demonstrated ability to access and interact with automated systems and to use them efficiently. Demonstrated ability to operate necessary equipment including calculator, copier and computer keyboard. Demonstrated ability to acquire and perform progressively more complex skills and tasks in a production environment. Demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers. Excellent interpersonal skills.

 

To be considered for this position requires a customer service on-line assessment that can be taken from any PC that has Internet access.  This testing is free of charge and not provided at an Anthem site. Due to outstanding response candidates that match skills requirements will be contacted via email with request to take on line assessment.Please watch your email.