Customer Interface Engineer (1290)

OMNICELL IS COMMITTED TO PATIENT HEALTHCARE!

 

Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of systems and software solutions targeting patient safety and operational efficiency in healthcare facilities. Since 1992, Omnicell has worked with healthcare facilities to enhance patient safety and allow clinicians to spend more time with their patients.

 



Omnicell’s medication-use product line includes solutions for the central pharmacy, nursing unit, operating room, and patient bedside. Solutions range from large central pharmacy “smart inventory” carousels to small handheld devices. From the point at which a medication arrives at the receiving dock to the time it is administered, Omnicell systems store it, package it, bar code it, order it, issue it, and provide information and controls on it use and reorder.

 

Our supply product lines provide a healthcare institution with fast, effective control of costs, capture of charges for pay or reimbursement, and timely reorder of supplies. Products range from high-security closed-cabinet systems and software to open-shelf and combination solutions in the nursing unit, cath lab and operating room.

 

Omnicell’s mission is to provide the best customer experience in healthcare, helping hospitals reduce medication errors, operate more efficiently, and decrease costs. For more information, visit www.omnicell.com

 

Company Benefits:

 

-  Nine holidays per year

-  Two week vacation per year (through year three)

-  Two week sick leave per year

-  3-week paid sabbatical after four years

-  Health and Vision Benefits – Cigna

-  Dental Benefits – MetLife

-  Flexible Spending Account benefits - $7,000 (medical) and $5,000 (child care)

-  Life, Short-Term and Long-Term Disability Plans

-  401K Plan (no match currently)

-  Tuition Reimbursement - $5,250

-  Commuter Program

Purpose of Position:

The purpose of this position is to provide resources to implement custom interfaces with new and existing customer information systems. These interfaces maximize the usefulness of the Omnicell products and e-commerce solutions by automatically exchanging information with computerized information systems wherever there is a business need for such an exchange. Typical interfaces include receiving patient data, receiving medication order data, sending billing data, sending purchase order information, confirming receipt of an order, and exchanging information necessary for efficient management of inventory.

Essential Functions:

1. Communicate with the customer to make sure all understand the interface specification, develop interface implementation schedule, and successfully test and support interfaces.
2. Communicate with other Omnicell Field and Headquarters personnel to coordinate the implementation of interfaces and resolve any issues relating to the interfaces as they arise during testing or later as part of interface support.
3. Develop and maintain specifications for interfaces to be implemented if the customer does not supply written specifications and document the interface for the user to be able to use it and the field and help desk to be able to support it.
4. Keep Omnicell’s Siebel database updated with information about the interface and its current status.
5. Implement custom interfaces using XSLT, XML, and Omnicell’s Interface Engine to integrate all of Omnicell’s products into the customer’s information systems environment.
6. Work closely with the Help Desk to ensure that production interfaces are functional 24 by 7.
7. Support customer interfaces written by other Interface Team members to get the customer back up in a timely manner.
8. Resolve customer issues that are beyond the expertise of the Support Desk that have been escalated to the Interface Team.
9. Use well developed problem solving and troubleshooting skills to find and resolve interface issues that arise during testing or at a later date.
10. Train others to support all existing interfaces and newly developed interfaces
11. Work closely with management to develop and maintain interface policy and procedures
12. Develop, maintain, and properly store customer requirements and acceptance records
13. Maintain and properly store interface definition files and documentation to ensure that Interface Team members can reference the files for support or new development.
14. Maintain and store customer’s current interface definition files and source code into SourceSafe to ensure that customer interfaces are recoverable in the event of customer hardware failure or onsite file corruption.
15. Develop, maintain, and provide in-depth technical interface training plans to new (US and India based) interface analyst/programmers and help desk engineers
16. Develop and provide formal training plans to the MWO Support Desk staff so that escalation of issues to the Interface Team is minimized

Marginal Functions:

1. Develop and provide basic technical interface training plans and communicate interface team policy to Sales and Field operations employee
2. Work closely with Omnicell’s Training Department as content expert to devise an interface training curriculum available to all employees


Preferred Knowledge and Skills:

1. Experience using Visual Studio or Visual Studio.Net development environments
2. Have a working knowledge of multi-threaded programming and understanding of synchronization issues
3. Experience working with SOAP, Java, C#, and Visual Basic
4. Experience in E-Commerce and Electronic Purchase Order communication techniques (EDI)
5. Experience working with MS SQL Server, FoxPro, or other Databases
6. Experience presenting technical material to a large group
7. Positive can-do attitude
8. Flexible work schedule to communicate with U.S. based customers on a regular basis

Typical number of years of relevant experience: 3-6
Minimum level of education: B.S. or M.S.
Fields of study: Engineering, Computer Science or Web Development
Additional specialized coursework: XML, OOP, Networking


1. Experience with Healthcare Interface Standards such as HL7 (Health Level 7) and HIPAA (Health Insurance Portability and Accountability Act)
2. Experience in the Healthcare Industry or with Clinical Data Management (minimum 3 years)
3. Experience working directly with the customer (e.g. Customer Support) (minimum 3 years)
4. Experience working with XML, XSLT, and ASP pages
5. Understanding of inter-system communication methods (e.g. HTTP, TCP/IP, FTP, RS-232, and network drive mapping using various protocols)
6. Strong troubleshooting skills and strong customer communication skills (written and verbal)
7. Have a working knowledge of C++ programming with an understanding of Object Oriented Programming (OOP) techniques and mechanisms
8. Windows 2000/XP experience and a good understanding of PC hardware and PC operating systems


Omnicell is proud to be an EEO/AA employer