Customer Service/Coordinator of Benefits Associate - Frederick, MD

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards.Primary Responsibilities: Initiate telephone calls to membership, providers, other insurance companies to gather Coordination of Benefits data. Receive and respond to incoming telephone inquiries. Update database with pertinent information regarding other insurance coverage and third party liability cases. Meet productivity goals established for job responsibilities. Maintain satisfactory level of quality. Keep abreast of new policies and procedures regarding Coordination of Benefits rules and regulations. Educate members on Coordination of Benefits rules and regulations. Verify and gather additional data on identified COB matters. Research and initiate adjustments to claims regarding COB matters. Initiate interdepartmental paper and electronic inquiries. Verify information regarding COB matters. Qualifications:  1+ year data entry experience is required. 1+ year customer service experience required. 1 year experience navigating on a computer (Word and Excel) is preferred. 1+ years experience working in an office environment (regular usage of phones, fax, copy machine, etc) preferred. Bi-lingual a plus. Healthcare background highly preferred. Strong typing skills preferred. Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V