Customer Service Liaison Team Leader

Seeking an experienced Customer Service Team Leader


Cross Country Staffing is one of the nation's largest and most experienced medical staffing companies and is a leading provider of travel nurse staffing services.  Cross Country has been in business since 1975 with revenues of $646 million (FY2006). Training Magazine has ranked us as one of the Top 100 Companies for Employee Training and Development.

Our growth has brought new and exciting opportunities for individuals looking for rewarding careers.  We currently have an immediate opening for a Customer Service Team Leader located at our Corporate Office in Boca Raton, FL.

Principal Duties

The primary role is to supervise and develop the Customer Service team in the provision and coordination of superior, cost effective, temporary living accommodations for traveling health care professionals for Nurse, Allied and Advanced Practice Divisions on assignment throughout the United States.  Provide initial planning and on-going communication as needed with the travelers while preparing for and upon arrival to their housing accommodations.  Control and manage housing and housing related costs through effective negotiations and long range planning. The selected candidate will possess excellent communication and interpersonal skills; well-rounded self-starter who thrives in a fast paced, demanding environment; team player and strong work-ethic. We are seeking a top candidate to fill this full time position as soon as possible.

ResponsibilitiesTrack and monitor competitive information related to housing accommodations and amenities.
Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
Works with department manager on the performance of the team including performance evaluations, goal setting and training.
Oversees training provided to new staff. Responsible for assessing the retention of knowledge and quality of performance throughout and following the training cycle.
Review and implement opportunities to improve procedures, efficiency, accuracy and customer service.
Works with department manager and Customer Service Liaisons on handling day to day customer service issues.


Knowledge, Skills and Abilities RequiredExcellent verbal, written, and listening skills required  BS/BA and 2+ years experience in general business, customer service industry (such as car rental & hospitality) Exceptional supervisory customer service skills balanced with financial savvy.  Strong negotiating skills, preferably in areas where a balance of purchasing and customer service were a major focus. Strong analytical skills. Computer literate-specifically in Microsoft Suite of Products.

Benefits:Medical/Dental Insurance Basic Life Insurance Short Term/Long Term Disability  401K Flexible Spending Accounts (FSA) Vacation, Sick and Personal Days  Tuition Reimbursement Wellness Program Fitness Center  And much more Wellness and Work life balance programs.

IMPORTANT CONTACT INFORMATION!!!

If you are interested in this job opportunity please use the link below to submit your resume:

http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&company_id=15739&version=1&jobboardid=24&jobid=258082

 

or visit our corporate site at www.crosscountryhealthcare.com

 

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