Customer Service Representative - Columbia, MD

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.OptumHealth Care Solutions offers tailored programs that can enhance clinical outcomes and reduce costs for customers.  The Care Solutions organization offers best-in-class programs and care management services to help consumers receive the right care at the right time in the right place. Primary Responsibilities: Provide expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Moderate work experience within own function. Some work is completed without established procedures. Basic tasks are completed without review by others. Supervision/guidance is required for higher level tasks.Qualifications: Applies knowledge/skills to activities that often vary from day to day. Demonstrates a moderate level of knowledge and skills in own function. Requires little assistance with standard and non-standard requests. Solves routine problems on own. Works with supervisor to solve more complex problems. Prioritizes and organizes own work to meet agreed upon deadlines. Works with others as part of a team. High school education or equivalent experience.Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.