Customer Service Representative/Patient Coordinator
Customer Service Representative/Patient Coordinator
About the Opportunity:
We are currently looking for a Customer Service Representative/Patient Coordinator to help us achieve our vision of providing the highest possible level of customer service and professionalism.
The primary responsibilities for the Customer Service Representative will include, but are not limited to:
• Coordinates wholesale and consignment orders;
• Services and responds to customer and patient questions, issues and/or concerns
• Ensures timely submission of paperwork and reports
• Updates Delivery Appointments and assists in Surgery Schedule maintenance;
• Accurately answers inquiries from field and sales reps
• Assists in routing faxes to appropriate personnel.
• Maintains distribution logs;
The ideal Customer Service Representative will possess the following:
• 2+ years customer service experience.
• Demonstrate attention to detail.
• Proficient in computers, specifically, Word, Excel, and Windows
• Exhibit excellent communication skills.
• Demonstrate good customer service skills
• Must be able to handle multiple tasks, complexity, and diversity of customers
• Insurance and medical experience a plus Compensation:
The salary range for this position is $12.00 - $17.00 hourly.
• TMC Orthopedic offers a competitive salary with a full benefits package including health, dental, voluntary life, 401k, paid time off, and holidays.
• Excellent opportunity for advancement.
About the Company:
TMC Orthopedic is the largest and fastest growing orthopedic company in Texas. Today, more than twelve years later, TMC has grown from one 200 square foot location to five locations, totaling more than 25,000 square feet showcasing thousands of innovative products.
At TMC, we offer a full range of products and services, which allows physicians and hospitals to make one call to arrange for all of their orthopedic needs. We are the largest and fastest growing orthopedic company in Texas. Today, more than twelve years later, TMC has grown from one 200 square foot location to five locations, totaling more than 25,000 square feet, showcasing thousands of innovative products.
We were named #424 on the Inc. 500, a list of the fastest growing privately held corporations in the country, and we were named on the Houston 100 for 3 consecutive years.
TMC's People Philosophy
With 100 employees, we are not a corporate 'giant', nor are we a 'Mom and Pop Shop.' From the moment a visitor walks into the door at TMC Orthopedic, it becomes obvious they have entered into a different type of work environment. One can see the fervor with which TMC employees approach their job.
The Work Environment/What to Expect:
• Applicants undergo a rigorous interviewing process.
• Since we hire only the best applicants, we can be assured that our employees possess the desired characteristics to make them a successful part of our team.
• Specifically, we look for employees who are motivated, proactive, customer service oriented, and who work towards the common goal of the team.
• Since we have such qualified employees, management is able to 'loosen the reins' on employees, provide them with the tools they need to do their job, and allow them the freedom to do their job independently.
To apply for this position, please submit your resume to hr@tmcortho.com or fax to (713) 440-0641.
To discover why we are #3 on the Best Places to Work in Houston, 2007, visit our website at http://www.tmcortho.com/.
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