Customer Service Specialist Needed

Company

Established in 1992, we are one of the leading providers of emergency medical services in the nation. The combination of our commitment to quality patient care/patient satisfaction and our guarantee that physician recruitment is limited to emergency medicine residency trained, board certified physicians has earned us an outstanding reputation among hospitals, professional associations and physicians. Our growth and reputation now surpass those of many other larger physician staffing companies. We began with one hospital partner in 1992; currently we staff 34 locations in eight states.



Products & Services

Physician Recruitment, Medical Billing & Financial Services



Position: Customer Service Specialist

Assists patients and customers by answering questions, resolve billing issues and following-up with other departments to correct or adjust billing errors.

Essential Job FunctionsResolves patient and customer billing issues, complaints and concerns by correctly answering questions; determining and recommending how outstanding patient accounts should be further processed; providing appropriate follow-up on issues; review accounts in detail to obtain accurate information and communicating with internal personnel, third-party payors, employer groups, attorneys and patients. Researches and reviews patient accounts to determine accurate account information and updates the billing system with accurate account information. Documents and categorizes customer issues for further analysis. Recommends and processes customized payment plans according to established department guidelines.  Maintains knowledge of current government and/or carrier regulations relevant to the industry. Performs and assists with other department duties as needed.

 

Hours: M-F must be available between 8am-8pm (hours of operation) You will be required to work two nights a week till 8pm.

 

Benefits:

All employees working at least 108 hours per month are eligible for a competitive benefits package.  Benefits are 100% paid by us!

Benefits include:

·  Fully-funded profit-sharing plan (up to $29,000)

·  Medical and dental benefit coverage (single, family or domestic partner)

·  Term life insurance ($50,000)

·  Long and short term disability

·  Flexible spending accounts

·  401(k) retirement plan

·  Voluntary benefits including:  Discounted home/personal property/auto insurance

 

 

Compensation:

Hourly wage based on experience.  The average pay rate is between $9.83 and 11.50 per hour.

Once you are hired you eligible for Gain share & Pension bonuses.  The top 25% of the call center are earning an average of $18 per hour!  This is an incentive driven environment.  The harder you work, the more you make! 



Requirements: Knowledge of using basic personal computers in a Windows environment with an emphasis on word processing and data entry. One year of call center experience Knowledge of medical insurance and its terminology is preferred. Excellent written and verbal communication skills.