Customer Service Supervisor - Las Vegas, NV

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.OptumHealth Specialty Benefits is dedicated to providing high-quality ancillary products that are affordable and easy to use. The Specialty Benefits portfolio includes Dental, Vision, Life, Disability, and Stop Loss.   Primary Responsibilities: Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers.  Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit. Impact of work is most often at the team level.Qualifications: HS Diploma or equivalent is required; some college experience is preferred. 3 to 5 years of previous customer service supervisor experience is required. 1 to 3 years of MS Office experience (MS Word and Excel) is required. Previous call center experience is preferred. Previous experience working with Claims is preferred. Owns output at task level. Work is generally limited to own function. Sets priorities for the team to ensure task completion. Coordinates work activities with other supervisors. Develops plans to meet short-term objectives. Identifies and resolves operational problems using defined processes, expertise and judgment. Decisions are guided by policies, procedures and business plan. Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external).  Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V