Customer Service Supervisor - Wausau, WI

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. Primary Responsibilities: Provide expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Coordinate, supervise, and is accountable for the daily activities of business support, technical, or production team or unit. Impact of work is most often at the team level.Qualifications: High School diploma required; some college preferred. 1+ year in MS Office applications (Word and Excel) required. 2 years experience in customer service required. Claims experience preferred. Claims Payment System knowledge preferred. Experience in the Healthcare industry preferred. Supervisor experience preferred including: mentoring, coaching and development preferred.Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V.