Customer Services/Correspondence Representative I - CBO

Company:Concentra Location:Addison, TX 75001 Job Category:Customer Support/Client Care Reference Code:conc-00018624 Serving the occupational, auto and group healthcare markets, Concentra provides employers, insurers and payors with a series of integrated services that include employment-related injury and occupational healthcare, in-network and out-of-network medical claims review and repricing, access to preferred provider organizations, first notice of loss services, case management and other cost containment services. Concentra provides its services to approximately 136,000 employer locations and 3,700 insurance companies, group health plans, third-party administrators and other healthcare payors. The Company has over 300 medical centers located in 40 states. It also operates the Beech Street and FOCUS networks which include 544,000 providers, 52,000 ancillary providers and 4,400 acute-care hospitals nationwide. Concentra is an Equal Opportunity Employer.NOTICE:Employment Verification Done. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. JOB SUMMARY: Working under direct supervision, responds to customer inquiries and performs various basic clerical duties required for processing billing transactions to ensure timely and accurate collections of payments and daily reconciliation of cash while maintaining orderly, well documented files and reports in accordance with Concentra policies practices and procedures.MAJOR DUTIES AND RESPONSIBILITIES: 'Communicates with customers by responding to customer's telephonic inquiries or written correspondence and/or initiating calls to customers to discuss account status or resolve issues. 'Compiles and sorts documents, such as invoices and checks, substantiating business transactions.'Prepares invoices for posting'Submits employer profile updates and information as necessary.'Documents notes into billing system 'Requests documentation from clinics to support charges'Performs other duties, as assigned'Applies adjustment when appropriate'Generates rebills for outstanding Accounts Receiveables'Corrects insurance information and redirect bills to appropriate payor'Updates employer changes and re-submit corrected billsSCOPE MEASURES:BUDGET DOLLARS:NO OF PEOPLE SUPERVISED: 0 DIRECTLY: 0 INDIRECTLY: 0 EDUCATION/CREDENTIALS:'High school diploma or equivalentJOB RELEVANT EXPERIENCE:'Minimum of one-year collection experience (occupational health preferred). Medical billing courses may take the place of on-the-job experience.'Microsoft Excel, Outlook, Word experience DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:'Excellent communication and organizational skills 'Familiarity with invoicing, payment, collections and receivable procedures'Problem solving skills and ability to handle multiple tasks'Familiarity with Microsoft Excel, Outlook, Word 'Good writing and documentation skills required'Ability to establish, organize and/or maintain files'Ability to apply basic math/business math to solve problems'Ability to use automated accounting and/or financial computer system'Ability to compile, code categorize, calculate, verify, or process information or data'Ability to operate a 10 key numerical pad by touchWORKING CONDITIONS/PHYSICAL DEMANDS: 'Office environment'Sitting for extended periods of time'Heavy telephone work To Apply, Click here The Circle of Success.Concentra's mission is to improve the quality of life by making health care accessible and affordable. We serve the occupational, urgent care, and automobile markets with a wide range of services: Employment-related injury care and occupational health care provided at more than 320 Concentra-managed medical centers in 40 states. Urgent care services provided to the public at selected medical center locations in key metropolitan areas. Specialty occupational health care solutions provided to employers through on-site locations, by traveling to the workplace, or via the Internet and telephone. Automobile claim services through our Auto Injury Solutions division. The Circle of Opportunity. Concentra manages more than 320 medical centers in 40 states and continues to expand our geographic reach through the acquisition of established medical providers and the development of new locations. We are actively expanding our Urgent Care service offering by adding this capability to existing Concentra Medical Center locations. Our specialty health services, which we refer to as our Health Solutions division, is rapidly expanding as we identify new ways to provide customized health care solutions for employers and their workers.The Circle of Teamwork. Concentra brings together talented, compassionate people to solve the highly complex issues of health care delivery, accessibility, and affordability. Every day, we make a difference in the lives of thousands of people through our ability to improve health care efficiency and outcomes. Your career path and development can be on-the-go at Concentra, where you can advance as far as your ideas and performance can take you.