DENTAL AIDE

CHARACTERISTICS OF POSITION:

Dental Aide’s duties include that of Dental Sterilization Assistant and Dental Clerk. Under general supervision, assist dental receptionist / biller in a variety of general clerical, billing and front desk duties.

 

ESSENTIAL DUTIES INCLUDE:

GENERAL:

1.  Direct and escort clients to assigned operatories.

2.  Maintain confidentiality on matters concerning clients.

3.  Maintain a neat, tidy and well organized work / treatment area.

4.  Greet clients and answer phones politely and courteously for the clinic. Direct clients to appropriate services as needed.

5.  Maintain NEMS’ telephone standards.

6.  Refer clients to supervisor in situations that cannot be handled.

7.  Maintain a neat, tidy and well presented waiting area for client.

8.  Follow NEMW safety protocol.

9.  Perform other duties as assigned by supervisor and President & CEO.

 

PATIENT TREATMENT:

1.  Greets and prepares patients for the dentist.

2.  Prepare operatories and equipment for patient treatment.

3.  Mount dental radiographs.

4.  Maintains dental operatories, dental laboratory, dental equipment and sterilization area in proper dental radiographs.

5.  Maintains dental operatories, dental laboratory, dental equipment and sterilization area in proper working order.

6.  Sorts dental instruments and set-up trays for patient treatment.

 

INFECTION CONTROL:

1.  Clean and sterilize dental instruments using the ultrasonic machine and steam sterilizer.

2.  Disinfect operatories and treatment area according to NEMS infection control protocol.

3.  Follow NEMS Infection Control protocol, Medical Waste Disposal protocol and Hazard Communication protocol.

 

APPOINTMENT SCHEDULING:

1.  Print and post schedule in designated area of the clinic.

2.  Confirm client’s appointment by phone one working day before.

 

RECORD MAINTENANCE:

1.  Handle dental records, filing appropriate information in dental charts, file X-rays.

2.  Handle medical records, requesting charts from Medical Department as needed.

3.  Prepare charts and superbills for scheduled clients.

 

CLERICAL:

1.  Handle routine clerical duties including: typing, filing, duplicating, office supplies, mail etc.

2.  Receives, sorts and routes daily mail.

3.  Assist Dental Biller on the clerical tasks involved in insurance billing.

4.  Operates and maintain various types of office machines.

 

MARGINAL DUTIES INCLUDE:

1.  Assists in the provision of dental health education.

2.  Obtain and update necessary information from clients and enter in dental charts. For example, DentiCal, MediCal, Medicare and private insurance coverage, current address and telephone number, etc.

3.  Inform providers of any changes in the day’s schedule.

 

QUALIFICATIONS:

1.  Minimum high school degree. Work experience an asset.

2.  Knowledge of cleaning and sterilizing procedures for dental instruments and equipment.

3.  Knowledge of infection control procedures.

4.  Ability to assist in the teaching of preventive dentistry to patients.

5.  Ability to type  at a speed of 45 words per minute.

6.  Ability to file and maintain records accurately.

7.  Good knowledge of basic arithmetic.

8.  Ability to read and write in English.

9.  Ability to handle computer data entry (MEDIC SYSTEM).

10.  Ability to deal courteously, tactfully and effectively with patients of all ages and all walks of life while working under constant pressure.

11.  Ability to work well as a team with other dental staff and other staff in NEMS.

12.  Bilingual (Cantonese / English). Ability to speak fluently and enunciate clearly in both languages.

 

STATUS:

This is an FLSA non-exempt position.

This is an OSHA high risk position.