Dental Call Center Representative

Member Service Specialist - Dental Call Center Representative

 

Do you like to help people feel more at ease in dental office situations?  Are you a former dental assistant who’s interested in taking your dental knowledge to another level by working at a dental benefits plan?  Are you a bright, resourceful, enthusiastic problem-solver who is service and results oriented?  If so, we may have the position for you as a Member Service Specialist.

 

Dental Health Services is a leader in providing dental benefit solutions for employers and individuals throughout California, Oregon and Washington. We are committed to providing our members and clients outstanding customer service regarding dental plan benefit coverage, provider access, care and treatment and enrollment information.

 

Summary of Duties

 

As a Member Service Specialist you will answer calls from our members, dentists and dental staff regarding dental benefits.  You will be responsible for promptly identifying issues or concerns and responding to member and dental office inquiries.  You will be their advocate as you listen and deliver superior customer assistance in a fun and supportive environment.

 

Daily responsibilities include verifying member eligibility, explanation of benefits and how our plans work and internally communicating necessary information to various departments.

 

Qualifications

 Knowledge of dental terminology and procedures REQUIRED (prior dental office experience highly preferred)Bilingual English/Spanish (or multi-lingual) highly preferred, but not requiredAA degree preferred, but not requiredPrevious experience in a customer service call center helpfulExcellent interpersonal, oral and written communication skills a must Basic PC literacy requiredType 40wpm +Well organizedDetail-oriented

 

A great attitude and a willingness to help others will be rewarded in this employee-owned, specialized healthcare company. In addition to your base salary, we offer excellent medical, dental and disability benefits, including performance based compensation, 401k and ESOP (Employee Stock Ownership Plan) participation. To be considered for this position please email your resume and cover letter to hr@dentalhealthservices.com with subject title “MSS-LB.”

 

We look forward to having you on our team!

 

No Phone Calls, Please.