Director of Cobra & Benefits/Reimbursement w/ possible signon bonus

Manage and direct the COBRA/DB – platform department.  Ensure accurate and timely attachment of established goals, objectives and overall team development.Responsibilities include managing all current related operations (including administration), analyzing current processes and making recommendations on enhancing those processes to improve customer service, cycle time and reduce labor content.  Performance standards must continually be monitored and improved to achieve customer requirements and performance guarantees. Additionally, the manager must: · Perform monthly reporting of performance and other metrics associated with department activity.· Record, report and achieve or exceed levels of customer performance guarantees.· Develop and update an annual plan projecting earned headcount based on seasonal business volume changes.  Make recommendations for hiring full-time, part-time or temporary employees as required and justified by earned headcount projections.  Hire and effectively manage the training of new operations personnel.· Evaluate system and make recommendation for strategic improvements to improve customer service and cycle times.· Understand relevant compliance regulations and direct efforts to comply with laws, statutes and regulations associated with the services provided by staff.· Manage department costs to achieve budget goals.  Analyze operations non-payroll costs and recommend and implement approved strategies to reduce costs.· Demonstrate creativity and innovation in making continuous improvements to operations.· Direct proactive account management activitiesIn-depth knowledge of COBRA and the related regulatory environment. Familiarity with compliance and reporting requirements for government regulations, including ERISA, FMLA, COBRA and HIPPA.  Must possess excellent oral and written communication skills, including excellent interpersonal and consultative skills.  Must be able to make presentations and teach in front of large and small groups.  Must have judgment sufficient enough to handle and resolve complex benefit issues and be able to interface well with people at all levels with the organization. Must retain the ability to work under tight time constraints to accomplish assignments and projects.  Must possess strong analytical and interpretative skills.  Proven ability to research, interpret and communicate verbally and in writing with intended audiences.  Overall confidentiality, professionalism and dependability are core required attributes.  Proficiency in MS Office with a heavy concentration on Word and Excel. Must have a minimum of 5 years experience in leadership, management technique in a healthcare customer service environment.  Share Point experience a plus! Travel required with minimal notice.College Degree in Human Resources, business, or related field preferred. Must have 5-10 successful management experience. Who We Are: CSI Search is the professional recruiting arm of The CSI Companies. We specialize in the career advancement of professionals in the Accounting, Finance, Commercial Banking, Mortgage and Real Estate Industries. CSI Search is led by experienced financial professionals including ex-Big 4 and industry executives. How does this benefit you? CSI's recruiters are constantly meeting with new and existing clients to better understand their operations and recruiting needs. This leads to thoroughly qualified job leads which translate to more opportunities for our candidates. Why Work with CSI Search? Because CSI's recruiting team is made up of industry veterans, we know what it's like to be recruited and we know how important confidentiality and professionalism is. CSI has learned that partnering with our clients is only one half of the equation; we also make it a priority to partner with our candidates. What do I do now? Contact one of our recruitment specialists to hear about the opportunities we're currently working on. Additionally, discuss with us what type of opportunity you're ideally looking for and the type of company you're targeting. From there, we can work together to identify the ideal role for you. The CSI Companies, Inc. was established in 1994 and is one of the fastest growing staffing organizations in the country. CSI was named to the Inc Magazine's national list of 500 top performing private companies in and Florida's 100 fastest growing companies. In 2005, CSI was recognized as one of the top 25 fastest growing staffing firms in the nation by Staffing Industry Report. Company: The CSI Companies Location: Irving, TX Salary: 75,000.00 - 103,000.00 USD /yearPossible Sign On Bonus Status: Full Time, Employee Job Category: Human Resources Career Level: Manager (Manager/Supervisor of Staff) Reference Code: Cobra Email: Apply by Email