Education & Development Coordinator

Join a dynamic, growing high-tech/high-touch healthcare organization that makes a unique contribution to the lives of hundreds of thousands of individuals.

ABOUT LIFEMASTERS:
LifeMasters Supported SelfCare, Inc. is an exciting national disease management company whose mission is to help individuals achieve and maintain optimal health by closing the gaps in medical care and encourage the adoption of healthy lifestyles. With more than a decade of experience, we are experts at delivering disease management services to individuals with chronic diseases such as diabetes, cardiovascular disease, respiratory disease, musculoskeletal conditions and their co-morbidities.

POSITION SUMMARY:

Responsible for the day-to-day coordination, planning and delivery of training programs for all newly hired HIS Operations based positions, clinical-based continuing education programs for all LifeMasters Health Professionals, and all training programs related to product enhancements and soft skills training.  Develops education content and delivers education programs for clinical and non-clinical staff. 

 

PRINCIPAL DUTIES:

· Coordinates and implements educational programs for HIS personnel, and assists with the development, maintenance, and implementation of clinical and non-clinical education program enhancements.

o Conducts the comprehensive orientation for new Clinical Nurse Consultants, Health Educators, Enrollment Specialists and Support Specialists on an ongoing basis.

o Assists in the development of new orientation/education and continuing education materials for clinical staff, including that of new therapies and services.

o Assists in the development of clinical policies, procedures and forms that relate to training and quality improvement.

o Assists with facilitating components of the orientation of non-clinical employees.

o Coaches clinical and non-clinical staff in high performance and improvement areas.

· Provides support to Operations Management and acts as a resource on clinical and operational questions.

· Plans, prioritizes, organizes, and manages assignments involving multiple tasks.

· Prepares correspondence, including training content and, training updates.  Composes and prepares non-routine correspondence and documents for projects.

· Conducts job functions in a manner, which consistently promotes a high level of customer service to both internal and external customers, and supports the company’s core values and basic principles.  This includes but is not limited to maintaining constructive and professional relationships with peers, supervisory personnel and internal and external customers, facilitating change and serving as a role model, and proactively meeting customers’ needs in a timely fashion.

· Performs special projects and other duties as assigned.

 

 

REQUIREMENTS:

· One or more years education or training experience for adult learners in a healthcare, managed care, call center or customer service environment.

· Motivational Interviewing skills are highly desirable

· Excellent interpersonal and communication skills

· Excellent command of the English language, grammatical, oral and written

· Advanced PC knowledge including proficiency MS Suite: Word, Excel, PowerPoint, Outlook, graphics software and Internet access

· Ability to interact professionally with individuals from various professional backgrounds

· Ability to diffuse “reactive� situations

· Ability to organize/prioritize work and to work on multiple tasks simultaneously

· Ability to operate in areas using a variety of high-technology integrated systems

· Ability to exercise independent judgment within agree-upon limitations

· Excellent self-motivation

· Detail oriented with excellent follow-up skills

· Ability to work as a team player

 

 

EDUCATION:

· RN required; must have passed the NCLEX or state boards

· Graduate of an accredited school of nursing required

· Current unrestricted license as a registered nurse within the state employed and the ability to be licensed without restrictions in other states as business needs require

· BA, BS, or BSN required. MA, MSN preferred

 

 

TRAVEL REQUIRED:

Up to 75% travel required with overnight stays; ability to carry laptop computer, slide projector and other presentation equipment during travel.

 

BENEFITS:
LifeMasters rewards its employees with a rich benefits package including; 20 days Paid Time Off, Paid Holidays, Medical/Dental/Vision, Cafeteria Plan, Life Insurance, AD&D, Short Term and Long Term Disability Insurance, 401k with Company Match, Flexible Spending Accounts, Domestic Partner Benefits, Education Assistance, Employee Assistance Program, Direct Deposit, Discounted Health Club Memberships, On-site Flu Shots and Health Fairs, and On-line Benefits and Payroll information.  LifeMasters recognizes and rewards the diverse needs of its workforce by offering most benefits to Employees who work a minimum of 20 hours per week and most benefits become effective the first day of the month following your date of employment.

LifeMasters offers a fun, caring and casual workplace.In addition, to our comprehensive benefits package, we provide professional development and opportunities for career advancement.