Enrollment Processor - Operations (Enrollment processing)

JOB SUMMARY: Enrollment Processor

Performs routine and specialized eligibility processing, enters accurate information into operation system, resolves issues regarding enrollment policies, proactively and reactively interact and communicate with internal departments and external customers in a professional, knowledgeable, business manner.

 

JOB DUTIES AND RESPONSIBILITIES:

· Accurately track, process and maintain information specific to dependent certification process for full time students and eligible dependents under the Mass Health Care Reform legislation.  Request reports from IT to capture criteria specific for the certification processes.  Coordinate mailings to subscribers.  Track information that is returned and update system accordingly.

· Provide superior customer service by being responsive to all account, company calls and communication inquires on enrollment related issues in a timely and accurate manner.  This may require extensive research and interaction with diverse resources.

· Successfully manage account enrollment processes on a prospective and on-going basis by providing Sales and accounts with necessary support.  Provide proactive management of enrollment issues for accounts and sales. 

· Support department growth by aiding in the training and coaching of new and less experienced enrollment processors.  Help other departments understand enrollment rules, guidelines & processes to proactively reduce problematic situations.

· Process enrollment transaction and assist department with other work when necessary.

· Other duties as assigned.



 

JOB REQUIREMENTS:

· High School degree and/or six months office experience.

· Three to six months data entry or typing experience preferred. (Accurate keying skills 40-50 wpm, 5000 keystrokes per hour - 99% accuracy rate.)

· Good organizational skills.

· Attention to detail.

· Business writing skills.

· Excellent oral and written communication skills.

· Ability to analyze problems and to implement solutions.

· Ability to work independently and as a team member.

· Ability to deal with confidential information.

· Ability to work with both internal and external customers.

· Customer Service Skills

Knowledge of  and understanding of billing system helpful