Front Desk Associate

Great position for professional front office Medical Assistant / Medical Receptionist.


Front Desk Associate

 

Summary:  Operates multiple telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties within the medical industry.

 

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

 

Retrieves messages from voice mail and forwards to appropriate personnel.

 

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

 

Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

 

Answers questions about organization and provides callers with address, directions, and other information.

 

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

 

Assists with scheduling of appointments with each facility.

 

Updates appointment calendars.

 

Receives, sorts, and routes mail, and maintains and routes publications.

 

Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

 

Takes payments for services and products.

 

Orders, receives, and maintains office supplies.

 

Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.

 

Performs other clerical duties as needed, such as filing, photocopying, and collating.

 

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.                                       

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual is a plus!!

 

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.