Health Center Assistant (HCA) - Bi-lingual

Planned Parenthood

Summary:

Provides confidential, quality patient services including patient intake, fee assessment and collection, general health care and contraceptive information. Assists with medical procedures and performs medical and clerical functions. Exemplifies excellent customer service to patients, visitors, volunteers and co-workers. Supports and promotes the goals and mission of Planned Parenthood.

Essential Duties/Major Responsibilities Answers telephones, makes and confirms appointments appropriately both on the phone and in the appointment system. Screens patients’ financial status and confirms fee information. Makes accurate entries into data system for medical visits and collection of fees. Ensures information is correct in both data system and paperwork including patient chart. Correctly follows all cash, check and credit/debit card handling procedures. Prepares and ensures accuracy of bank deposits, daily balances, and end of day cashiering procedures. Provides proactive, timely and direct communication in all areas of Health Center operations to Supervisor. Interviews patients, takes vital signs and completes all required documentation accurately. Provides patient information per Planned Parenthood policies and protocols. Performs lab procedures and controls according to protocols. Maintains accurate lab records and compliance standards. Performs phlebotomy and high complexity lab tests specific to program design. Performs other HCA functions applicable to a specific Health Center, such as client recruitment and outreach, Research studies and Surgical Services. Helps to maintain patient records, filing systems, data systems, patient logs including abnormal follow-up, record transfers and EMR. Performs other clerical duties as needed. Reads, understands and implements policies, procedures and other Health Center information in a timely manner. Prepares exam and procedure rooms for patients; keeps all areas clean and fully stocked. Assists physicians/clinicians as needed. Strictly follows all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. Uses PPE as required. Consistently provides excellent customer service. Provides efficient, high quality patient care. Presents professional appearance. Appropriately resolves or refers all patient issues, problems or complaints. Maintains a high level of commitment to Planned Parenthood’s mission and goals. Displays professionalism and encourages a positive, team-oriented work environment. Ensures client confidentiality at all times. Assists in preparing monthly supply requisitions and maintaining inventory control. Complies with local and state Pharmacy regulations.

 23. Will take direction and constructive feedback regarding performance from Team Leaders.

 24.Performs other duties as assigned by Supervisor.