Help Desk Technician II

Company Information:

AHC is a national provider of superior receivables management services to healthcare providers throughout the United States. We combine healthcare-focused legal expertise, advanced technology, and superior claims management to provide clients with outstanding results to their most significant receivables management challenges.

 

Our mission is to help healthcare providers maximize reimbursement for their services. By increasing and accelerating payments from third party payers, we enable healthcare providers to focus on their core business of patient care.

 

Position:

The Help Desk Technician II provides remote and desktop support for all end users.  Answers user inquiries in person, via email, telephone and Track-It concerning systems operation; diagnoses system hardware, software and operator problems and recommends or performs actions to correct problems.

 

Principal Duties/ Responsibilities:

• Responsible for the coordination and moving of workstations.

• Records problems and solutions in help desk system.

• Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance and training to system users.

• Installs hardware and peripheral components, such as monitors, keyboards, printers, and disk drives, etc.

• Responsible for the installation, configuration, and upgrade of computer hardware and software.

• Provides end-user software troubleshooting and support.

• Instructs user in use of equipment, software.

• Phone management (including patching phone lines).

• Other duties and special projects as assigned.

• Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company. 

• Under limited supervision, provide high complexity level application support.

• Provides site information and changes to the IT Help Desk Manager.

 



Qualifications:

• Degree in Computer Science or a related discipline, or equivalent work experience

• Approximately 2 – 4 years of experience in an IT Help Desk environment

• A+ or Net+ certification a plus

• Strong problem solving and communication skills

• Windows XP Professional

• TCP/IP, LAN knowledge

• Novell Zenworks for Desktops, Novell Netware, Novell Groupwise

• Track-It Help desk tracking system (or other system)

 



Pay/Hours/Benefits: 

• Salary is commensurate with experience

• The hours would be full-time (40 week), Monday-Friday 7:30 a.m. – 4:30 p.m. with occasional evenings and weekends.  Rotational on-call after-hours support is required.  Limited travel.

• Benefits include health insurance with vision, dental insurance, 401(K), and 3 weeks accrued leave the first year. 

• Convenient office location.

 

 

Apply online at www.ahcinc.com.