IT Manager

Looking to make a difference in the world? At International Medical Corps, our mission is to save lives and relieve suffering in 26 countries through health care training, relief, and development programs. We are a global non-profit health care organization, sending doctors, nurses, administrators, and healthcare professionals to all corners of the globe, rehabilitating devastated health care systems and bringing them back to self-reliance.

We offer a very competitive benefits package that includes Cigna Health Care for medical, dental, and vision coverage. Also, we pay your insurance premiums each month, saving you $450/month and a yearly total of $5400.

After 2 years with IMC, we enroll you in a Mutual of America Pension Plan in which we contribute the equivalent of 10.5% of your monthly salary into a pension fund, pre-tax, IN ADDITION to your salary.

Location: Santa Monica, CA

Apply online at www.imcworldwide.org

SUMMARY
The IT Manager hires, trains, and manages the information technology team. He/she is responsible for budgeting all computer related items for IMC needs in both Headquarters and field sites and is also responsible for all computer hardware, software and infrastructure.

RESPONSIBILITIES:
*Manage the procurement, deployment, monitoring, maintenance, upgrade, support, backup, and recovery of all IT systems, in all locations, including servers, PCs, operating systems, hardware, software, peripherals, and telecommunications;
*Manage, support and develop the security, reliability and integrity of all systems and business applications in all locations;
*Oversee the provision of end user technical support including management of support staff, problem resolution process and communication with a focus on pro-active problem resolution;
*Use resources effectively and efficiently, and coordinate multiple activities and resources, both internal and external, at once to accomplish goals;
*Develop operational and strategic IT plans, including fostering innovation, planning projects and managing the allocation of in-house IT resources;
*Identify and drive the implementation of best practices where appropriate;
*Keep current with the latest technologies to identify opportunities, recommend strategies, and effectively leverage appropriate technology solutions that support future organizational needs;
*Balance the introduction of new ideas, approaches, and strategies with the practical requirements of the organization;
*Manage financial aspects of the IT department, including purchasing, budgeting and budget review;
*Develop and implement all IT policies and procedures, including those for infrastructure design, security, disaster recovery, standards, purchasing and support services;
*Oversee IT projects including managing scope, resources, costs, timelines, quality and risk;
*Negotiate and administer vendor, consultant contracts, service, and maintenance agreements for all locations; Facilitate proactive, open communication between IT, management and end users at all locations; Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
*Provide mentoring and technical leadership to the IT staff;
*Maintain existing software which may require 24 hour/day, 7day/week coverage;
*Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
*Up to 25% travel required

SYSTEM SECURITY AND INTEGRITY:
Develop plans for system access, monitoring and control. Complete regular off-site system backups. Develop and monitor disaster recovery plans. Maintain system documentation. Maintain system software and licenses

SUPERVISORY RESONSIBILITIES:
*Will oversee IT Department staff.

QUALIFICATIONS:
*Expert knowledge of computer programming applications and terminology.
*Knowledge of current information concerning programming, operating systems, and hardware functions and capabilities;
*Ability to prepare written documentation of procedures and technical matters.
*Outstanding organizational skills;
*Ability to exercise sound judgment and made decisions independently.
*Ability to handle multiple tasks and many administrative details in a fast paced and constantly changing environment;
*Extremely flexible, and have the ability to cope with stressful situations and frustrations;
*Creativity and the ability to work with limited resources.
*Excellent decision making skills;
*Must work independently under difficult conditions;
*Experience managing vendors, consultants and budgets.

EDUCATION:
*Bachelor's degree in Computer Science, Information Systems Management, Business or Engineering;
*Certifications: MCSE, CCNP or CCDP, CISSP or equivalent.