Information Systems Specialist

Position:  Information Systems Specialist
(Status:  Exempt)

IPHCA Benefits:

 

· 100% employer paid health insurance, life insurance, short-term & long-term disability insurance for employee.

· 3 weeks paid vacation time, increasing to 4 weeks after one year.

· 12 paid sick days per year.

· 12 paid holidays per year.

· 3 paid personal days per year.

 

REPORTS TO:  Director of Operations

 

SUMMARY:  The Information Systems (IS) Specialist provides assistance RE: computer systems, IPHCA’s internet web site, and related technology for the efficient operations of IPHCA data systems and their use by staff.

 

The IS Specialist will be assigned tasks involving computer-related problems, desktop support for users, server initiatives, cellular phone and PDA support, backup functions, networking, internet and web site issues, and other system-wide computer administration functions.

 

The IS Specialist will be required to fulfill these tasks in a manner consistent with the strategic IS vision of IPHCA, using techniques and methods approved by the Director of Information Systems.

 

KEY RESULT AREAS:

 

In support of daily operations:

· Public web site content updates

· Technical information systems and desktop support for users

· Daily monitoring of system messages and network operations

· Network printers, PDAs/data phones, scanners, and peripherals

· Orientation and training of staff on IT/IS-related subjects

 

In support of IPHCA’s IT infrastructure:

· First contact for computer-related questions

· Small Business Server support

· Spam Filter support

· Internet Hosting support

· Network, cabling, and switch support

· SharePoint environment systems and development support

 

CRITICAL SKILLS, KNOWLEDGE, and BEHAVIORS:

 

Critical Skills include:

· Web site content development and maintenance

· Computer technology (general)

· System administration

· Effective verbal and written communication

· Planning and organizing

· Data organization

 

Demonstrated Abilities include:

· Being a team player

· Supporting systems in a complex work environment

· Managing priorities, tasks, and time, and being able to effectively multi-task

· Comprehending complex technical subjects

· Providing IT/IS training and education to staff

· Demonstrating strong customer service skills and orientation

· Proficiently using a multi-line phone system

 

Knowledge includes:

· Competency in Microsoft Office Suite, including Outlook and Access (required)

· Competency in Adobe Dreamweaver (preferred) or Contribute (recommended)

· Web site programming: HTML, CSS, PHP, etc.

· Computer networking

· Small Business Server 2003

· Symantec Antivirus

· GFI Essentials Spam Filter

· Intermediate systems administration

· Group Policies

· Virtual Private Networks

· Network development and sustainability

· Data processing methods and procedures, and computer software systems

· Equipment and software characteristics of various computer systems, and a general understanding of system features and their integration capabilities

· Data management and security practices, disk storage

· Systems design and development process fundamentals, including software design, programming, pilot testing, and installation

 

EDUCATION AND EXPERIENCE

 

· Associates Degree in technology field preferred; other evidence of substantial computer knowledge desirable

· Minimum 3 years’ experience with varied and progressive desktop support

· Network system administration skills

· MSCE Certification or equivalent preferred

· Experience should include substantial exposure to in-house, shared, or outsourced systems; multiple hardware platforms; and integrated information and communications systems

· Specific experience with practice management or health care management, financial management, and clinical management information systems is desirable

 

SPECIAL LICENSES OR TRANSPORTATION DEMANDS

 

· Valid Indiana driver’s license, and proof of insurance

· Access to dependable transportation

 

ADA REQUIREMENTS

 

· Computer-related typing

· Climbing of stairs

· Some lifting (up to 35 pounds)