Inside Sales Coordinator

AOM Healthcare Solutions (formerly Access Diabetic Supply), an Owens & Minor Company, a premier medical supply distributor located in Deerfield Beach, Florida seeks experienced Inside Sales Consultants to join a dynamic department in a growing company.  Founded in 2000 with eight employees, AOM has grown to almost 500 teammates in just eight short years.  Our patients depend upon us for medical products ordered from the comfort of their homes and conveniently delivered to them with little or no out-of pocket expense.  We are continuing our phenomenal growth through expansion and acquisition.

 

JOB SUMMARY:

The Inside Sales Consultant is responsible enrolling prospects that have expressed interest in AOM’s mail order delivery of medical supplies by utilizing empathy, excellent customer service and sales skills.

 

ESSENTIAL JOB FUNCTIONS:

1)  Follows sales call flow to assist and convert prospects to receive the best product and services our mail order supply offers.

2)  Set reasonable expectations and provide prospect and new starts with all relevant information to receiving  their initial order and explain how prospect can receive reorders of supplies to comply with their doctors treatment plan

3)  Obtains and/or verifies correct mailing, physician and insurance information for proper processing of first order.

4)  When applicable may gathers credit card or other payment processing information from prospect and enters into system to process payment of open account.

5)  Utilizing established guidelines, makes independent decisions regarding products necessary for customer to receive satisfactory service and continued satisfaction.

6)  Ensures and pursues any training necessary and available at Access on systems, products, techniques or procedures necessary to complete job expectations.

7)  Informs prospects and/or new start of co-payment, deductible or payment responsibilities.

8)  Follows and maintains company policies and procedures when enrolling a prospect in our service and supplies.

9)  Maintains accurate and detailed notes in ACP Leads and PreQ of every contact and contact attempt to accounts.

10)  Informs Supervisor or Manager of any trends in lead quality, competitive information, other inside sales related information that will positively or negatively impact performance.

11)  Alert Supervisor and Manager of any systems issues or procedure problems that may affect sales performance.

 

SUPPLEMENTAL JOB FUNCTIONS:

 

1)  Communicates effectively with teammates and other departments to source and collect data; supports the team culture within the organization by adhering to policies, practices and the Company’s mission statement

2)  Performs job responsibilities within established regulatory guidelines (HIPAA / PHI) and reports non-compliant activity to Manager; protects patient and company confidentiality in all matters of processing accounts

3)  Provides exceptional service to patients, internal and external customers; interacts in a professional manner with all contacts in order to promote effective exchanges of information

4)  Looks for ways to improve and promote quality processes within and outside of the department.

5)  Reports to work on time and ready to work; adheres to the company Dress Code by maintaining a professional appearance in appropriate attire.

6)  Adapts to and demonstrates multi-tasking skills when dealing with frequent changes in an ever evolving work environment.

7)  Implements change in a constructive and beneficial manner, recognizing the need for change and the results of improved work processes

8)  Maintain knowledge of all regulatory requirements by attending in-service classes and annual HIPAA updates

9)  Other duties as dictated by business conditions or management directive

 

QUALIFICATIONS:

 

A.  EDUCATION & FORMAL TRAINING:

 

  Graduation from an accredited high school or attainment of a GED certificate from an accredited institution.  Basic knowledge of English, both verbal and written, including correct grammatical form.  Excellent listening skills accompanied by accuracy in data entry and detail oriented.  Familiarity with automated office equipment including computers, calculators, copiers and telephone systems.  Ability to master to basic clerical routines; filing, copying and/or scanning documents. 

 

  Knowledge of Sales techniques and skills necessary to obtain confirmation and desire from prospect to receive mail order delivery of medical supplies. Such knowledge may be derived from graduation from an accredited educational program or on-the-job training of no less than two years in a health-care facility.  Should be well-versed in regulatory guidelines and industry standards for Medicare and/or specific payor benefit providers.

 

  May require familiarity with Outbound/Inbound Sales Call Center practices as they apply to specific situations;

 

B.  WORK EXPERIENCE:

 

One to two years of Sales/Healthcare experience preferably in a health care provider environment.  Excellent phone etiquette and experience handling sensitive customer issues relating to health and wellness.  Proven experience in an environment where demonstrating empathy, active listening, consideration and caring were all used assisting in the persuasion of providing services to prospects/customers.

 

C.  KNOWLEDGE, SKILLS, & ABILITIES:

 

1)  Some familiar with basic health care industry and medical supply businesses.

2)  Basic knowledge of sales techniques and inside sales call center procedures.

3)  Abilities to multitask within proprietary applications and Windows-based applications

4)  Possesses good interpersonal skills; ability to work independently and as part of a team.

5)  Facilitates work production results by incorporating exceptional planning and organizational skills.

6)  Utilizes clear verbal communication skills to source and exchange information; utilizes written communication skills to prepare documentation and report results as warranted by job responsibilities.

7)  Ability to function in a fast-paced work environment that must adhere to strict timelines and deadlines; ability to manage under somewhat stressful periods; i.e. month-end.

8)  Applies analytical skills to pre-established work processes that may require preparation of reports or documents for further review or analysis.

9)  Ability to identify problems within the work routine that can be handled at level and refer escalated matters for further resolution and follow-up to Supervisor, Manager or Director

10)  Computer literacy in standard office applications; i.e. Windows, MS Word, Excel; ability to learn and master industry specific software applications such as ACP, Noble House, etc.

11)  Promotes a philosophy that is customer driven with excellent service results.

 

Our team members enjoy an enriched benefit program that includes:

 

·  Up to $150,000 employer paid Basic Life & AD&D

·  Up to 7X salary Voluntary Life & AD&D

·  Employer paid Long & Short Term Disability

·  401 (k) Plan – 100% vesting with up to 6% employer immediate match

·  Subsidized gym membership 

·  Choice of 2 AVMED health insurance plans

·  Choice of 2 optional Guardian dental plans

·  Vision care discount plan

·  Flexible Savings Accounts

o Medical

o Dependent

·  Wellness initiative

·  Company paid smoking cessation program

 

If working in a fast-paced, dynamic department that recognizes individual achievement through the reward of quarterly bonuses appeals to you, please forward your resume to: Careers@aomhs.com .