Intake Coordinator - Bilingual Spanish a plus

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.OptumHealth Behavioral Solutions is driven by powerful and propriety clinical management methods that optimize the health and well-being of individuals. All Behavioral Solutions programs incorporate state-of-the-art predictive modeling, outcomes management and evidence-based best practices. The result is better care and a reduction in overall health care costs. We have several openings for adaptable and focused individuals to take on the rewarding position of Intake Coordinator in our Atlanta, GA office. This role offers the opportunity to assist members in a dynamic healthcare setting, interact with a highly skilled clinical team and all the excellent benefits and stability that only a healthcare industry leader can offer. If you are ready to gain valuable skills and knowledge to develop your career, we encourage you to apply today. The Intake Coordinator will take incoming calls and answer questions from members and providers regarding the coverage of mental health benefits. Additional key responsibilities include: Providing customer service to members and providers Answering calls related to mental health benefit eligibility Transferring elevated/crisis calls to a Care Manager Documenting each call in CMM and Linx (internal systems) Calling providers to clarify information, when neededThe requirements for this role are as follows: Experience working in the healthcare industry Solid computer proficiency Excellent communication skills Additional assets include: A call center background Experience working in a call center within a healthcare setting Bilingual Spanish speaking skills Experience working in the mental health/substance abuse field Knowledge of CMM (Care Management Module) Knowledge of Linx, iBAAG, Pass (internals only)UnitedHealth Group offers a full range of comprehensive benefits to full-time and part-time employees, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.  UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. Keywords: Healthcare, Call Center, Crisis Hotline, Mental health hotline, Bilingual Spanish, substance abuse, CMM, consulting, sociology, psychology, mental health, psychiatry, social services, behavioral healthcare, crisis intervention, worklife healthcare, data entry, mental health, substance abuse, insurance, health insurance, maanged care, medical insurance, entry level, entry-level, bilingual