Intake Coordinator, Healthcare - Great phone-based role

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. We are searching for a Intake Coordinator with a background in the healthcare industry to join our fun, friendly Cypress, CA office. In this phone-based role, you would enjoy plenty of job variety, advancement potential and the chance to work with a knowledgeable team. If you’re a customer-focused professional with a strong command of medical terminology, we urge you to explore this unique role.Key responsibilities of the Intake Coordinator include: Answering inbound calls from providers (doctor's offices, hospitals, etc) and members Responding to requests for pre-authorization of outpatient services Entering case information into our automated system Referencing benefits information for members to identify their eligibility Documenting each call, case, request and determinationThe chosen Intake Coordinator will possess: Substantial healthcare experience Familiarity with medical terminology, including CPT and ICD-9 coding systems (must have taken a class) Telephonic customer service experience Excellent communication and phone skills Solid computer proficiencyAdditional assets include: Working knowledge ofICD9/CPT codes The ability to type at least 30-35 wpm while talking on the phone A solid attendance record  NICE, RIMS and/or ILIAD experience (internals only) CarePlanner experience (internals only)UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V.keywords: admin, administrative, administrative assistant, clerical, customer care, customer relations, customer service, customer service rep, customer service representative, customer support, telemarketer, call center, healthcare, insurance, CNA, MA, medical assistant, nursing assistant, nurse's assistant, medical, medical coder, coder, coding