Manager of Central Intake

Ready to stretch your healthcare skills and reach for more?

At Gentiva, we make it possible for associates to achieve their most ambitious career objectives. Our success, commitment to clinical excellence, scope of service, and financial strength means we can offer you real potential to build a rewarding career. And you’ll be impressed by how we ensure your growth and development with Gentiva University—our 24/7, online continuing education program. You can learn on your own schedule, at your own pace and earn valuable CE credits.



As the Manager of Central Intake with Gentiva, you will:

•Manage market-wide intake functions to ensure that the Intake Team responds to all incoming telephone calls from referral sources or potential clients promptly. Provide information and determine the organization’s ability to provide requested services, and identify alternative community or competitor services to the caller when Gentiva Health Services solutions are not available.

•Ensure that the intake team notifies referral sources of case acceptance and the frequency of visits with case managers as needed.

•Responsible for developing close working relationships with branch management and staff in service area and maintain superior customer service to our branches and referral sources.

•Participate and interact with Branch Directors, Area Vice Presidents, and appropriate management staff on a regular basis as part of the management team.

•Keep abreast of new technological developments and provide technical support or guidance to staff. Evaluate the impact of these developments and make recommendations to the AVP as needed.

•Monitor performance standards within the department utilizing established metrics. Assess compliance with accepted Gentiva Health Services standards and respond to variances as needed using performance management guidelines.

•Ensure that the team obtains and thoroughly/accurately verifies sources of payment for services, and document or transfer financial data to appropriate market personnel.

•Monitor conversion ratios by reviewing referrals not taken for service and admit reports and inform market manager on findings as requested.



Qualifications

•Associate’s Degree in Nursing or the equivalent plus

•A minimum of five years nursing experience in a healthcare delivery or managed care environment

•Two years in a managerial role generally required

•RN licensure in the state(s) of desired practice

•Broad knowledge of governmental home health agency regulations

•Proficiency in computer operations such as database entry, Internet access, standard office software programs (e.g., Microsoft Office)

•Thorough knowledge of ACD reporting systems/telecommunications technologies

•Excellent organization, decision-making, communications, and presentations skills



Benefits

We recognize people as our most valuable asset. Our competitive salary and benefits package may include: medical, dental, vision, life and disability insurance; 401(k); employee stock purchase plan; paid time off; tuition assistance program and free CE credits through Gentiva University, our 24/7 online education resource.

*Ask your recruiter about qualifying details, including minimum required hours.

About Gentiva® Health Services

Gentiva® Health Services, Inc. is the nation's largest provider of comprehensive home health and related services. Gentiva serves patients through more than 500 direct service delivery units within over 400 locations in 36 states, and through CareCentrix®, which manages home healthcare services for major managed care organizations throughout the United States and delivers them in all 50 states through a network of more than 3,000 third-party provider locations, as well as Gentiva locations. The Company is a single source for skilled nursing; physical, occupational, speech and neurorehabilitation services; hospice services; social work; nutrition; disease management education; help with daily living activities; durable medical and respiratory equipment; infusion therapy services; and other therapies and services. Gentiva's revenues are generated from commercial insurance, federal and state government programs and individual consumers. For more information, visit Gentiva's web site, www.gentiva.com


*Gentiva Health Services, Inc. is an Affirmative Action/Equal Opportunity Employer M/F/D/V encouraged to apply.


To learn more, please contact your local recruiter at (toll free) 1.866.GENTIVA. To apply, please go to: www.gentiva.com/jobs

To Apply for this position, please CLICK HERE