Medical Assistant/FO and BO

Company:Concentra Location:Winston-Salem, NC 27106 Job Category:Medical/Health Reference Code:conc-00018292 Serving the occupational, auto and group healthcare markets, Concentra provides employers, insurers and payors with a series of integrated services that include employment-related injury and occupational healthcare, in-network and out-of-network medical claims review and repricing, access to preferred provider organizations, first notice of loss services, case management and other cost containment services. Concentra provides its services to approximately 136,000 employer locations and 3,700 insurance companies, group health plans, third-party administrators and other healthcare payors. The Company has over 300 medical centers located in 40 states. It also operates the Beech Street and FOCUS networks which include 544,000 providers, 52,000 ancillary providers and 4,400 acute-care hospitals nationwide. Concentra is an Equal Opportunity Employer.NOTICE:Employment Verification Done. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. JOB SUMMARY: Working under supervision of various providers and/or Center Administrator, in an outpatient setting, provides basic and routine assistance with patient care delivery within the medical assistant scope of practice and required certifications in accordance with Concentra policies, practices and procedures and applicable regulations.MAJOR DUTIES AND RESPONSIBILITIES:'Welcomes patients'Prepares patients for health care visit'Places patient in exam room for provider evaluation.'Obtains medical history.'Verifies patient information'Prepares, assists and accurately completes all forms'Supports patient care delivery'Assists providers during examination and treatment'Takes vital signs and performs all ancillary tests appropriate to skill level, certifications and state regulations'Performs ancillary testing and tasks as ordered by the Center Medical Director (PFT, EKG, injections, audiograms, blood draws) and as certified.'Assists in surgery set up and injury care as directed by the treating provider'Dispenses medications and appliances within scope of practice and as ordered by the treating provider and in accordance with state regulations.'Applies bandages, dressings and splints as ordered by the treating provider.'Educates patients'Completes records'Keeps supplies ready'Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies'Keeps equipment operating'Operates autoclave machine in accordance with policy and procedures and complies with all regulatory requirements.'Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.'Maintains safe, secure, and healthy work environment'Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues'Assists in maintaining a neat, clean and orderly appearance in the lobby and overall center throughout the day.'Performs drug screen collections for both DOT and Non-DOT drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory. 'Performs front office clerical duties such as answering telephones, check-in, check-out and record processing as requested by Center Administrator.'Attends centers' staff meetings as required.'Completes required certifications; becomes proficient in clinic systems and procedures, and maintains currency in all policies, practices and procedures.'May assist with clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.'May take X-Rays with appropriate certification and/or licensing.'Performs duties to achieve or exceed established service standards.'Performs other duties, as assigned. MEASURES OF PERFORMANCE:'Exceptional Customer ServiceEDUCATION/CREDENTIALS:'High school graduate or GED; or Post high school coursework and training new graduate of 9 months or less in medical assistant; or medical Specialist program or Graduate of accredited medical assistant school; or minimum of 6 months directly applicable work experience and current license in state employed according to state requirements and applicable regulations.JOB-RELATED EXPERIENCE:'0 ' 1 year continuous experience in clinical operations. or medical office workDEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:'Attention to detail'Customer Service skills'Problem solving skills'Basic knowledge of clinical procedures, medical anatomy and physiology.'Working knowledge of occupational medicine requirements (state specific).'Documentation skills'Basic procedural skills such as blood draws, EKG/PFT testing'Ability to speak clearly and effectively in a variety of settings'Ability to participate in initial and ongoing training as required.'Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation.'Ability to maintain working relationship with all levels of colleagues.'Excellent customer service skills.WORKING CONDITIONS: 'Fast paced, deadline-oriented office environment. To Apply, Click here The Circle of Success.Concentra's mission is to improve the quality of life by making health care accessible and affordable. We serve the occupational, urgent care, and automobile markets with a wide range of services: Employment-related injury care and occupational health care provided at more than 320 Concentra-managed medical centers in 40 states. Urgent care services provided to the public at selected medical center locations in key metropolitan areas. Specialty occupational health care solutions provided to employers through on-site locations, by traveling to the workplace, or via the Internet and telephone. Automobile claim services through our Auto Injury Solutions division. The Circle of Opportunity. Concentra manages more than 320 medical centers in 40 states and continues to expand our geographic reach through the acquisition of established medical providers and the development of new locations. We are actively expanding our Urgent Care service offering by adding this capability to existing Concentra Medical Center locations. Our specialty health services, which we refer to as our Health Solutions division, is rapidly expanding as we identify new ways to provide customized health care solutions for employers and their workers.The Circle of Teamwork. Concentra brings together talented, compassionate people to solve the highly complex issues of health care delivery, accessibility, and affordability. Every day, we make a difference in the lives of thousands of people through our ability to improve health care efficiency and outcomes. Your career path and development can be on-the-go at Concentra, where you can advance as far as your ideas and performance can take you.