Member Services Representative

Member Services Representative

HealthPass is a rapidly growing Healthcare organization for small business (2-50 employees) located in the lower counties of New York. We are looking for a dependable and dedicated Member Services Representative who can become an integral member of the service team, and excels at interacting with clients.

At HealthPass, one of our top priorities is to maintain high standards of client services for our brokers and membership. The Service Representative will serve as a dedicated point of contact for resolution of service issues for our members and brokers as well as support the organization in retaining existing customers and enhancing loyalty from our brokers/customers.

The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.

The responsibilities for this position include:

o Attend to all aspects of Customer Service while providing professional and courteous service

o Processes both incoming and outgoing telephone and email inquiries and faxes through an automated call distribution system

o Educate new and existing members on available plan options

o Support Internal Sales Team (Account Executives and Producing Brokers)

o Assist with member outreach through welcome, renewal and reinstatement calls

o Complete assigned projects by assigned deadline

o Additional duties as assigned, flexibility required

The qualifications for this position include:

o Associates Degree or 2 years of experience providing outstanding Customer Service support, preferably in the Health Care industry

o Excellent Interpersonal and communication skills

o Excellent telephone manners are required

o Ability to work in a Team environment

o Detail oriented, analytical and organized

o Working knowledge of Microsoft Office, including MS Word, Excel, and Outlook

HealthPass provides extensive training and a generous benefits package. Salary is 37 - 40K.