National Lab/TPA Account Manager

Company:Concentra Location:Plano, TX 75024 Job Category:Customer Support/Client Care Reference Code:conc-00018670 Serving the occupational, auto and group healthcare markets, Concentra provides employers, insurers and payors with a series of integrated services that include employment-related injury and occupational healthcare, in-network and out-of-network medical claims review and repricing, access to preferred provider organizations, first notice of loss services, case management and other cost containment services. Concentra provides its services to approximately 136,000 employer locations and 3,700 insurance companies, group health plans, third-party administrators and other healthcare payors. The Company has over 300 medical centers located in 40 states. It also operates the Beech Street and FOCUS networks which include 544,000 providers, 52,000 ancillary providers and 4,400 acute-care hospitals nationwide. Concentra is an Equal Opportunity Employer.NOTICE:Employment Verification Done. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. JOB SUMMARY: Works directly with Sales and customers to set up and maintain the clients account nationwide to ensure account is structured to provide highest level of accuracy, customer satisfaction, customer retention, and maximization of revenue. MAJOR DUTIES AND RESPONSIBILITIES: ' Works with Sales, Clients and Operations and CBO to decide how the clients account should be set up in Concentra information system (Occusource) to ensure proper services are provided, billing is correct, and special handling is properly taken care of. ' Perform proactive telephone and field calls to established/assigned accounts including: reviewing employer account information and employer outcomes, Submits appropriate and timely employer account information updates for input in the Concentra information system (OccuSource) ' Timely response and resolution to incoming customer calls regarding protocol changes, service and billing issues, related to account set up. ' Communicates client feedback to appropriate discipline(s) within Concentra for follow up and resolution. ' Works with Protocol Specialists to ensure the account is set up properly in every market to meet client expectations including special handling by market. ' Communicates internally with Sales, Operations and CBO about account set up and account changes. ' Acquires a basic understanding of the occupational healthcare field to include regulatory compliance issues. SCOPE: Will manage customer relationships and data/set up of account to meet customer's needs. EDUCATION AND CREDENTIALS: ' 4 year college degree or equivalent experience to acquire skills normally acquired through the completion of a four year degree JOB RELATED SKILLS/COMPENTENCIES: ' Previous Customer Service/Sales experience ' Excellent written and verbal communication skills ' Ability to use Computer applications such as Word,ACT for Lotus Notes WORKING CONDITIONS: Office environment To Apply, Click here The Circle of Success.Concentra's mission is to improve the quality of life by making health care accessible and affordable. We serve the occupational, urgent care, and automobile markets with a wide range of services: Employment-related injury care and occupational health care provided at more than 320 Concentra-managed medical centers in 40 states. Urgent care services provided to the public at selected medical center locations in key metropolitan areas. Specialty occupational health care solutions provided to employers through on-site locations, by traveling to the workplace, or via the Internet and telephone. Automobile claim services through our Auto Injury Solutions division. The Circle of Opportunity. Concentra manages more than 320 medical centers in 40 states and continues to expand our geographic reach through the acquisition of established medical providers and the development of new locations. We are actively expanding our Urgent Care service offering by adding this capability to existing Concentra Medical Center locations. Our specialty health services, which we refer to as our Health Solutions division, is rapidly expanding as we identify new ways to provide customized health care solutions for employers and their workers.The Circle of Teamwork. Concentra brings together talented, compassionate people to solve the highly complex issues of health care delivery, accessibility, and affordability. Every day, we make a difference in the lives of thousands of people through our ability to improve health care efficiency and outcomes. Your career path and development can be on-the-go at Concentra, where you can advance as far as your ideas and performance can take you.