Network Technician

AOM Healthcare Solutions (formerly Access Diabetic Supply), an Owens & Minor company, is a premier medical supply distributor located in Deerfield, Florida, is seeking a Network Technician to join a dynamic department in a growing company.  Founded in 2000 with eight employees, AOM has grown to almost 500 teammates in just eight short years.  Our patients depend upon us for medical products ordered from the comfort of their homes and conveniently delivered to them with little or no out-of pocket expense.  We are continuing our phenomenal growth through expansion and acquisition.

 

JOB SUMMARY:

The Network Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

 

JOB QUALIFICATIONS:

 

A. EDUCATION: College diploma or university degree in computer science and/or 3 years equivalent work experience.

 

B. EXPERIENCE: Demonstrated experience working with setup and repair of basic computer hardware. Experience with troubleshooting problems with desktop and server operating systems. Extensive application support experience with all Windows applications.

 

C. SPECIALIZED KNOWLEDGE AND SKILLS:

·  Understanding ADS service standards; policies and procedures, and benchmarking.

·  Working knowledge of a range of diagnostic utilities.

·  Good understanding of the organization’s goals and objectives.

·  Exceptional written and oral communication skills.

·  Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

·  Strong documentation skills.

·  Ability to conduct research into a wide range of computing issues as required.

·  Ability to absorb and retain information quickly.

·  Ability to present ideas in user-friendly language.

·  Highly self motivated and directed.

·  Keen attention to detail.

·  Proven analytical and problem-solving abilities.

·  Ability to effectively prioritize and execute tasks in a high-pressure environment.

·  Exceptional customer service orientation.

·  Experience working in a team-oriented, collaborative environment.

 

D.  KEY PERFORMANCE RESPONSIBILITIES:

·  Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

·  Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

·  Build rapport and elicit problem details from help desk customers.

·  Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

·  Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

·  Apply diagnostic utilities to aid in troubleshooting.

·  Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

·  Identify and learn appropriate software and hardware used and supported by the organization.

·  Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

·  Install anti-virus software.

·  Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

·  Test fixes to ensure problem has been adequately resolved.

·  Perform post-resolution follow-ups to help requests.

·  Evaluate documented resolutions and analyze trends for ways to prevent future problems.

·  Develop help sheets and frequently asked questions lists for end users.

·  Other duties as assigned by management.

 

Our team members enjoy an enriched benefit program that includes:

 

· Up to $150,000 employer paid Basic Life & AD&D

· Up to 7X salary Voluntary Life & AD&D

· Employer paid Long & Short Term Disability

· 401 (k) Plan – 100% vesting with up to 6% employer immediate match

· Subsidized gym membership

· Choice of 2 AVMED health insurance plans

· Choice of 2 optional Guardian dental plans

· Vision care discount plan

· Flexible Savings Accounts

o  Medical

o  Dependent

· Wellness initiative

· Company paid smoking cessation program



If working in a fast-paced, dynamic department that recognizes individual achievement through the reward of quarterly bonuses appeals to you, please forward your resume to: Careers@aomhs.com

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