Patient Account Representitve I

system (IDX).

• Researches and resolves missing or conflicting patient information.

• Works with patients regarding financial resources, eligibility for coverage, status and

basis of charges, payment requirements, payment plans, collections, and related matters,

by telephone and/or by mail.

• Evaluates and processes bad debt accounts; performs collection and follow-up activities;

refers uncollectible accounts to collection services.

• Requests completion of additional forms or information for denied claims or special

processing requirements.

• Reconciles accounts; adjusts balances to reflect denials, adjustments, payments, and

other modifications to balances.

• Update insurance on invoices by working the system generated reports.

• Develops and maintains favorable relationships with new and existing patients in order


system (IDX).

• Researches and resolves missing or conflicting patient information.

• Works with patients regarding financial resources, eligibility for coverage, status and

basis of charges, payment requirements, payment plans, collections, and related matters,

by telephone and/or by mail.

• Evaluates and processes bad debt accounts; performs collection and follow-up activities;

refers uncollectible accounts to collection services.

• Requests completion of additional forms or information for denied claims or special

processing requirements.

• Reconciles accounts; adjusts balances to reflect denials, adjustments, payments, and

other modifications to balances.

• Update insurance on invoices by working the system generated reports.

• Develops and maintains favorable relationships with new and existing patients in order


Work ExperienceDealing with AmbiguityTeamwork/CollaborationCustomer Service OrientationExcellence & AccountabilityPersonal & Organizational Sensitivity (subset of effective teamwork)Creativity/Innovation & ResourcefulnessManaging through systems: Planning, organizing, implementing, continuously improvingBalance & PerspectiveMost Essential Technical Functional Skills:Medical TerminologyIDX Billing SystemInsurance billing and regulationsCollectionsData Entry

Job Qualifications:Requires a High School diploma or GED; at least one year of claims processing,

  insurance billing, and/or medical terminology experience or training; or equivalent

  combination of education and experience.Must have experience with a computerized billing system. IDX experience is preferred.Demonstrative effectiveness in conveying information both in writing and verbally.Demonstrates an understanding of job responsibilities and uses appropriate knowledge

and skills to effectively complete work.Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.Work requires continual attention to detail in composing, typing and proofing materials,

establishing priorities and meeting deadlines.Demonstrates courtesy to others and promotes mutual respect.Work effectively with individuals and team.Must be able to interact and communicate with individuals at all levels of the organization.Reports to Billing Supervisor or Manager.

 

We offer a competitive compensation/benefits package and a challenging, professional work environment. Qualified candidates should email their resumes to Kate.Blevins@osumc.edu.  Please include salary requirements. EOE